[solved]xHCI host dead NO Mouse Keyboard after a few minutes

Message

artbody · Post by **artbody** » Fri Jul 19, 2024 8:34 am

Strange error
after booting the MiniPC AMD Rayson 7 it works all well.
after a few minutes NO more mouse Keyboard and so on. Reconnect doesn't help
all USB activity is dead - no power on the USB devices

dmesg

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[   15.909933] usb 1-4: new low-speed USB device number 2 using xhci_hcd
[   16.067383] usb 1-4: New USB device found, idVendor=056e, idProduct=00fb, bcdDevice= 1.10
[   16.067403] usb 1-4: New USB device strings: Mfr=1, Product=2, SerialNumber=0
[   16.067410] usb 1-4: Product: ELECOM TrackBall Mouse
[   16.067416] usb 1-4: Manufacturer: ELECOM
[   16.131293] elecom 0003:056E:00FB.0002: Fixing up Elecom mouse button count
[   16.131447] input: ELECOM ELECOM TrackBall Mouse as /devices/pci0000:00/0000:00:08.1/0000:05:00.3/usb1/1-4/1-4:1.0/0003:056E:00FB.0002/input/input10
[   16.187295] elecom 0003:056E:00FB.0002: input,hiddev96,hidraw1: USB HID v1.11 Mouse [ELECOM ELECOM TrackBall Mouse] on usb-0000:05:00.3-4/input0
[   19.106528] usb 1-3: new low-speed USB device number 3 using xhci_hcd
[   19.264460] usb 1-3: New USB device found, idVendor=258a, idProduct=00a0, bcdDevice= 1.06
[   19.264479] usb 1-3: New USB device strings: Mfr=1, Product=2, SerialNumber=0
[   19.264487] usb 1-3: Product: USB KEYBOARD
[   19.264493] usb 1-3: Manufacturer: SINO WEALTH
[   19.292981] input: SINO WEALTH USB KEYBOARD as /devices/pci0000:00/0000:00:08.1/0000:05:00.3/usb1/1-3/1-3:1.0/0003:258A:00A0.0003/input/input11
[   19.350142] hid-generic 0003:258A:00A0.0003: input,hidraw2: USB HID v1.11 Keyboard [SINO WEALTH USB KEYBOARD] on usb-0000:05:00.3-3/input0
[   19.357916] input: SINO WEALTH USB KEYBOARD System Control as /devices/pci0000:00/0000:00:08.1/0000:05:00.3/usb1/1-3/1-3:1.1/0003:258A:00A0.0004/input/input12
[   19.413405] input: SINO WEALTH USB KEYBOARD Consumer Control as /devices/pci0000:00/0000:00:08.1/0000:05:00.3/usb1/1-3/1-3:1.1/0003:258A:00A0.0004/input/input13
[   19.413656] hid-generic 0003:258A:00A0.0004: input,hiddev97,hidraw3: USB HID v1.11 Device [SINO WEALTH USB KEYBOARD] on usb-0000:05:00.3-3/input1
[   43.222909] systemd-journald[962]: Time jumped backwards, rotating.
[ 1567.150941] usb 1-4: USB disconnect, device number 2
[ 1572.279858] xhci_hcd 0000:05:00.3: xHCI host not responding to stop endpoint command
[ 1572.293336] xhci_hcd 0000:05:00.3: xHCI host controller not responding, assume dead
[ 1572.293356] xhci_hcd 0000:05:00.3: HC died; cleaning up
[ 1572.370603] usb 1-3: USB disconnect, device number 3

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 lspci -v | grep USB  
05:00.3 USB controller: Advanced Micro Devices, Inc. [AMD] Renoir/Cezanne USB 3.1 (prog-if 30 [XHCI])
        Subsystem: Advanced Micro Devices, Inc. [AMD] Renoir/Cezanne USB 3.1
05:00.4 USB controller: Advanced Micro Devices, Inc. [AMD] Renoir/Cezanne USB 3.1 (prog-if 30 [XHCI])
        Subsystem: Advanced Micro Devices, Inc. [AMD] Renoir/Cezanne USB 3.1

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 lsmod |grep usb 
btusb                  73728  0
btrtl                  32768  1 btusb
btintel                57344  1 btusb
btbcm                  24576  1 btusb
bluetooth            1073152  5 btrtl,btintel,btbcm,btusb
snd_usb_audio         413696  3
snd_usbmidi_lib        49152  1 snd_usb_audio
snd_rawmidi            53248  1 snd_usbmidi_lib
mc                     86016  1 snd_usb_audio
snd_hwdep              16384  2 snd_usb_audio,snd_hda_codec
snd_pcm               184320  11 snd_hda_codec_hdmi,snd_hda_intel,snd_usb_audio,snd_hda_codec,snd_compress,snd_soc_core,snd_hda_core,snd_acp3x_pdm_dma,snd_pcm_dmaengine
snd                   147456  35 snd_seq,snd_seq_device,snd_hda_codec_hdmi,snd_hwdep,snd_hda_intel,snd_usb_audio,snd_usbmidi_lib,snd_hda_codec,snd_timer,snd_compress,snd_soc_core,snd_pcm,snd_rawmidi

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 lshw |grep driver= 
             configuration: driver=pcieport
                configuration: driver=nvme latency=0 nqn=nqn.2014-08.com.maxio:nvme:1202:M.2:NKS108Q002752P111D state=live
             configuration: driver=pcieport
                configuration: autonegotiation=on broadcast=yes driver=r8169 driverversion=6.6.37-gentoo-x86_64 duplex=full firmware=rtl8168h-2_0.0.2 02/26/15 ip=192.168.63.119 latency=0 link=yes multicast=yes port=twisted pair speed=1Gbit/s
             configuration: driver=pcieport
             configuration: driver=pcieport
                configuration: autonegotiation=on broadcast=yes driver=igc driverversion=6.6.37-gentoo-x86_64 firmware=2017:888d latency=0 link=no multicast=yes port=twisted pair
             configuration: driver=pcieport
                configuration: depth=32 driver=amdgpu latency=0 resolution=2560,1440
                configuration: driver=snd_hda_intel latency=0
                configuration: driver=ccp latency=0
                configuration: driver=xhci_hcd latency=0
                   configuration: driver=hub slots=4 speed=480Mbit/s
                   configuration: driver=hub slots=2 speed=10000Mbit/s
                configuration: driver=xhci_hcd latency=0
                   configuration: driver=hub slots=4 speed=480Mbit/s
                      configuration: driver=usbhid maxpower=100mA speed=12Mbit/s
                      configuration: driver=btusb maxpower=500mA speed=12Mbit/s
                   configuration: driver=hub slots=2 speed=10000Mbit/s
                configuration: driver=snd_rn_pci_acp3x latency=0
                configuration: driver=snd_hda_intel latency=0
             configuration: driver=pcieport
                configuration: driver=ahci latency=0
                configuration: driver=ahci latency=0
             configuration: driver=piix4_smbus latency=0
                configuration: driver=system
                configuration: driver=rtc_cmos
                configuration: driver=system
                configuration: driver=serial
          configuration: driver=k10temp

output of journalctl
after loosing mouse, keyboard connection

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Jul 19 11:33:16 artbodybox2 kernel: usb 1-2: USB disconnect, device number 2
Jul 19 11:33:22 artbodybox2 kernel: xhci_hcd 0000:05:00.3: xHCI host not responding to stop endpoint command
Jul 19 11:33:22 artbodybox2 kernel: xhci_hcd 0000:05:00.3: xHCI host controller not responding, assume dead
Jul 19 11:33:22 artbodybox2 kernel: xhci_hcd 0000:05:00.3: HC died; cleaning up
Jul 19 11:33:22 artbodybox2 kernel: usb 1-3: USB disconnect, device number 3
Jul 19 11:33:22 artbodybox2 acpid[1250]: input device has been disconnected, fd 9
Jul 19 11:33:22 artbodybox2 acpid[1250]: input device has been disconnected, fd 10
Jul 19 11:33:22 artbodybox2 acpid[1250]: input device has been disconnected, fd 11
Jul 19 11:33:22 artbodybox2 acpid[1250]: input device has been disconnected, fd 13

Strange POINT
i dis and reconnect the Mouse NOTHING
I connect a second mouse

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[ 4058.879658] usb 3-2: new full-speed USB device number 4 using xhci_hcd
[ 4059.035206] usb 3-2: New USB device found, idVendor=062a, idProduct=7269, bcdDevice= 2.07
[ 4059.035213] usb 3-2: New USB device strings: Mfr=1, Product=2, SerialNumber=0
[ 4059.035217] usb 3-2: Product: Full-Speed Mouse
[ 4059.035221] usb 3-2: Manufacturer: Full-Speed Mouse
[ 4059.043392] input: Full-Speed Mouse Full-Speed Mouse as /devices/pci0000:00/0000:00:08.1/0000:05:00.4/usb3/3-2/3-2:1.0/0003:062A:7269.0005/input/input14
[ 4059.043597] hid-generic 0003:062A:7269.0005: input,hidraw0: USB HID v1.10 Mouse [Full-Speed Mouse Full-Speed Mouse] on usb-0000:05:00.4-2/input0

but the keyboard is still dead

has anybody a idea to solve this problem

artbody · Post by **artbody** » Fri Jul 19, 2024 9:00 pm

So my next step was now to set all ports in the BIOS to default ENABLED
every few minutes my keybord is now switching OFF and ON

so here is the dmesg:

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[ 1413.040312] usb usb1-port4: disabled by hub (EMI?), re-enabling...
[ 1413.040322] usb 1-4: USB disconnect, device number 3
[ 1420.991518] usb 1-4: new low-speed USB device number 4 using xhci_hcd
[ 1422.071501] usb 1-4: New USB device found, idVendor=258a, idProduct=00a0, bcdDevice= 1.06
[ 1422.071509] usb 1-4: New USB device strings: Mfr=1, Product=2, SerialNumber=0
[ 1422.071512] usb 1-4: Product: USB KEYBOARD
[ 1422.071515] usb 1-4: Manufacturer: SINO WEALTH
[ 1423.045777] input: SINO WEALTH USB KEYBOARD as /devices/pci0000:00/0000:00:08.1/0000:05:00.3/usb1/1-4/1-4:1.0/0003:258A:00A0.0005/input/input14
[ 1424.040528] hid-generic 0003:258A:00A0.0005: input,hidraw2: USB HID v1.11 Keyboard [SINO WEALTH USB KEYBOARD] on usb-0000:05:00.3-4/input0
[ 1424.047819] input: SINO WEALTH USB KEYBOARD System Control as /devices/pci0000:00/0000:00:08.1/0000:05:00.3/usb1/1-4/1-4:1.1/0003:258A:00A0.0006/input/input15
[ 1425.037145] input: SINO WEALTH USB KEYBOARD Consumer Control as /devices/pci0000:00/0000:00:08.1/0000:05:00.3/usb1/1-4/1-4:1.1/0003:258A:00A0.0006/input/input16
[ 1425.037428] hid-generic 0003:258A:00A0.0006: input,hiddev0,hidraw3: USB HID v1.11 Device [SINO WEALTH USB KEYBOARD] on usb-0000:05:00.3-4/input1
[ 1548.040306] usb usb1-port4: disabled by hub (EMI?), re-enabling...
[ 1548.040324] usb 1-4: USB disconnect, device number 4
[ 1555.137647] usb 1-4: new low-speed USB device number 5 using xhci_hcd
[ 1557.075580] usb 1-4: New USB device found, idVendor=258a, idProduct=00a0, bcdDevice= 1.06
[ 1557.075588] usb 1-4: New USB device strings: Mfr=1, Product=2, SerialNumber=0
[ 1557.075591] usb 1-4: Product: USB KEYBOARD
[ 1557.075594] usb 1-4: Manufacturer: SINO WEALTH
[ 1558.044981] input: SINO WEALTH USB KEYBOARD as /devices/pci0000:00/0000:00:08.1/0000:05:00.3/usb1/1-4/1-4:1.0/0003:258A:00A0.0007/input/input17
[ 1559.040582] hid-generic 0003:258A:00A0.0007: input,hidraw2: USB HID v1.11 Keyboard [SINO WEALTH USB KEYBOARD] on usb-0000:05:00.3-4/input0
[ 1559.048000] input: SINO WEALTH USB KEYBOARD System Control as /devices/pci0000:00/0000:00:08.1/0000:05:00.3/usb1/1-4/1-4:1.1/0003:258A:00A0.0008/input/input18
[ 1560.037143] input: SINO WEALTH USB KEYBOARD Consumer Control as /devices/pci0000:00/0000:00:08.1/0000:05:00.3/usb1/1-4/1-4:1.1/0003:258A:00A0.0008/input/input19
[ 1560.037438] hid-generic 0003:258A:00A0.0008: input,hiddev0,hidraw3: USB HID v1.11 Device [SINO WEALTH USB KEYBOARD] on usb-0000:05:00.3-4/input1
[ 1616.036969] usb usb1-port4: disabled by hub (EMI?), re-enabling...
[ 1616.036979] usb 1-4: USB disconnect, device number 5
[ 1623.926624] usb 1-4: new low-speed USB device number 6 using xhci_hcd
[ 1626.075331] usb 1-4: New USB device found, idVendor=258a, idProduct=00a0, bcdDevice= 1.06
[ 1626.075339] usb 1-4: New USB device strings: Mfr=1, Product=2, SerialNumber=0
[ 1626.075342] usb 1-4: Product: USB KEYBOARD
[ 1626.075345] usb 1-4: Manufacturer: SINO WEALTH
[ 1627.041631] input: SINO WEALTH USB KEYBOARD as /devices/pci0000:00/0000:00:08.1/0000:05:00.3/usb1/1-4/1-4:1.0/0003:258A:00A0.0009/input/input20
[ 1628.040582] hid-generic 0003:258A:00A0.0009: input,hidraw2: USB HID v1.11 Keyboard [SINO WEALTH USB KEYBOARD] on usb-0000:05:00.3-4/input0
[ 1628.047659] input: SINO WEALTH USB KEYBOARD System Control as /devices/pci0000:00/0000:00:08.1/0000:05:00.3/usb1/1-4/1-4:1.1/0003:258A:00A0.000A/input/input21
[ 1629.037118] input: SINO WEALTH USB KEYBOARD Consumer Control as /devices/pci0000:00/0000:00:08.1/0000:05:00.3/usb1/1-4/1-4:1.1/0003:258A:00A0.000A/input/input22
[ 1629.037381] hid-generic 0003:258A:00A0.000A: input,hiddev0,hidraw3: USB HID v1.11 Device [SINO WEALTH USB KEYBOARD] on usb-0000:05:00.3-4/input1

Post by **Banana** » Sat Jul 20, 2024 7:50 am

Could be:
- Power issue
- Hardware issue. Tried with different devices?
- Setup issue. Can you try a USB-Image of a different linux distro?
- TLP power standby issue: https://wiki.archlinux.org/title/TLP#USB_autosuspend https://linrunner.de/tlp/settings/runtimepm.html

https://wiki.gentoo.org/wiki/Power_management/Guide

artbody · Post by **artbody** » Mon Jul 22, 2024 2:16 pm

i have 2 of this MiniPC
ACEMAGICIAN AM06 Pro Mini PC, AMD Ryzen 7 5700U (8C/16T, bis zu 4.3Ghz),16GB DDR4 512GB NVME SSD Mini Computer mit Type-C |Dual LAN| WiFi6 |BT5.2

most Times i running them over TigerVNC as Synthesizer (VCV Rack 2 PRO)

Since i have a monitor, a few days ago, i connected one of these MiniPCs to a monitor, keyboard and mouse.

Today i connected the other MiniPC with the Monitor, keyboard and mouse, and there are no problems with disconnected keyboard and mouse.

i dived a little bit in these subject and realized that one runs under
sys-kernel/gentoo-sources-6.6.30 ( the older MiniPC)
and the new one runs under
sys-kernel/gentoo-sources-6.6.37

Now i switched MiniPC 2 to the older Kernel and it looks like it works well
SO i assume it's a kernel problem

Post by **Banana** » Mon Jul 22, 2024 5:35 pm

or a missing/changed kernel option. Try to compare the kernel config and maybe you find the difference

artbody · Post by **artbody** » Wed Jul 24, 2024 1:53 pm

Okay , spacial Thx for your advice

I think the config file was totally messed up ...

so i copied the old config over the new one and recompiled the new Kernel -all works fine

thx

Post by **Banana** » Thu Jul 25, 2024 7:28 am

I do hope you know this section from the kernel wiki page about how to upgrade the config file: https://wiki.gentoo.org/wiki/Kernel/Upg ... onfig_file