[SOLVED] Can't access my private messages

Message

Massimo B. · Post by **Massimo B.** » Mon Mar 28, 2022 4:42 pm

I can't access my private messages anymore. I'm getting the following error message:

Could not update private message new/read status for user

I already logged out and logged in again.

Post by **Chiitoo** » Mon Mar 28, 2022 7:11 pm

Does that happen with

- privmsg.php?folder=inbox

immediately, or when you try to open a particular message or messages?

If so, can you try if these links do anything different?

- privmsg.php?folder=sentbox
- privmsg.php?folder=outbox
- privmsg.php?folder=savebox

Also, do you remember any of them being 100% full? (Not that that should matter.)

Massimo B. · Post by **Massimo B.** » Tue Apr 05, 2022 10:02 am

All those links are still leading to the same error message.
As far as I remember none of the boxes have been 100% full.
Just for the case it matters, I currently have 2 unread messages, but can't get there to read.

Post by **Chiitoo** » Tue Apr 05, 2022 10:53 am

I have seen something like this happen in the distant past, but it was only about specific messages, not such a complete block off of the whole area.

I'll see if it can be healed on the database side.

Massimo B. · Post by **Massimo B.** » Mon Jun 27, 2022 8:21 am

This issue is still open. I have re-newed my password and email address today, issue isn't solved yet.
Maybe related to 1146961.

Post by **Chiitoo** » Tue Jun 28, 2022 7:58 pm

Are you able to access them now?

Massimo B. · Post by **Massimo B.** » Wed Jun 29, 2022 9:36 am

Yes, now it's working. Thanks.

Post by **Chiitoo** » Wed Jun 29, 2022 10:27 am

Nice!

I found your "unread private message" number being set to 65534 for whatever reason, and the software would try to add 2 new messages to it (guessing here: https://gitweb.gentoo.org/proj/forums.g ... scvs#n2040).

With 'user_unread_privmsg' being an unsigned small int... yeah, that did not end well. :]

Anon-E-moose · Post by **Anon-E-moose** » Thu Jun 30, 2022 10:09 pm

Just started getting the message "Could not update private message new/read status for user"

says I have 2 messages waiting
and doesn't matter which mailbox it is, inbox, sent, etc.

Thanks for any help on this.

Post by **Chiitoo** » Fri Jul 01, 2022 8:05 am

Anon-E-moose wrote:Just started getting the message "Could not update private message new/read status for user"

says I have 2 messages waiting
and doesn't matter which mailbox it is, inbox, sent, etc.

Oh good. Just as I was wondering about this not being a wider-spread issue. It's almost like I can hear the seams creaking.

You had a 65534 as well. Maybe good now?

There was another case [1] where this number was 0 when it should not have been, so when the code tried to make it go below zero things wouldn't be happy... though I'm unsure if I managed to fix that yet.

1. viewtopic-t-1122056.html

Anon-E-moose · Post by **Anon-E-moose** » Fri Jul 01, 2022 9:22 am

Yes, it works, thank you.

Post by **pjp** » Fri Jul 01, 2022 7:41 pm

Chiitoo wrote:Oh good. Just as I was wondering about this not being a wider-spread issue. It's almost like I can hear the seams creaking.

You had a 65534 as well. Maybe good now?

There was another case [1] where this number was 0 when it should not have been, so when the code tried to make it go below zero things wouldn't be happy... though I'm unsure if I managed to fix that yet.

That seems like a very odd bug. For a forum where PM's aren't an integral part of interaction, having problems at the 65534 end of the range is surprising. On pure messages along, that's 3855 messages per year for 17 years or 4681 for 14 years. Even when the forum experiences performance issues that still seems like a large number to reach due to inaccurate increments or decrements.

Post by **Chiitoo** » Fri Jul 01, 2022 8:26 pm

Yeah, would be really interesting to know what is causing it.

Possibly an underflow of sorts or something, as someone from infra pondered.

Anon-E-moose · Post by **Anon-E-moose** » Fri Jul 01, 2022 9:02 pm

Not sure why me, I have the inbox at 30%-40% of full, never got full, not that much mail, I sent a pm 2 day ago, got an answer,
before that hadn't sent or received a pm in quite a while, then yesterday noticed it giving the weird message. *shrugs*

Post by **pjp** » Fri Jul 01, 2022 9:11 pm

@Chiitoo,

Yeah, that makes sense. Hopefully it's resolved in the upgrade :)

Post by **Chiitoo** » Sat Jul 02, 2022 5:16 pm

Yeah. I've had mine full and got a lot of messages in all the different boxes so activity or/and volume doesn't seem to be an issue...

But yeah, I am actively poking infra to get us moving towards the upgrade again, which likely should stop this from happening!