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[solved] USB Microsoft Ergonomic Keyboard 4000 doesn't work
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pwaller
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Joined: 03 Sep 2007
Posts: 32

PostPosted: Sat Jul 20, 2013 10:16 pm    Post subject: [solved] USB Microsoft Ergonomic Keyboard 4000 doesn't work Reply with quote

EDITS: Kernel Config, added lsusb and lspci

Facts:

  • It is a wired keyboard
  • Keyboard in question works on two other Linux machines (linux 3.0.0 and 2.6.32) (tested after failure observed in Gentoo)
  • Another model of Microsoft USB keyboard works with 3.8.13 (both in Xorg and at a VT)
  • A couple of times when I've plugged it in, numlock and function lock have sort of worked for a few moments (and then ceased working), but currently I can't get anything to happen.
  • The keyboard doesn't work either in Xorg nor at a VT
  • The problem is manifest on all USB ports

When plugging the ergonomic keyboard in, I get the below in dmesg (second paste is for the good keyboard). It appears that "hid-generic" doesn't kick in and take ownership of the keyboard (as in the case of the other Microsoft keyboard). I have all of {e,o,u,h}hci enabled in the kernel, along with the standard event interface and hid stuff.

Any help appreciated. Kernel config on request.
Code:
[   11.458193] usb 2-1.1: skipped 1 descriptor after interface
[   11.458198] usb 2-1.1: skipped 1 descriptor after interface
[   11.459188] usb 2-1.1: default language 0x0409
[   11.468788] usb 2-1.1: udev 3, busnum 2, minor = 130
[   11.468794] usb 2-1.1: New USB device found, idVendor=045e, idProduct=00db
[   11.468797] usb 2-1.1: New USB device strings: Mfr=1, Product=2, SerialNumber=0
[   11.468800] usb 2-1.1: Product: Natural® Ergonomic Keyboard 4000
[   11.468802] usb 2-1.1: Manufacturer: Microsoft
[   11.468923] usb 2-1.1: usb_probe_device
[   11.468926] usb 2-1.1: configuration #1 chosen from 1 choice
[   11.469564] usb 2-1.1: adding 2-1.1:1.0 (config #1, interface 0)
[   11.469613] usbhid 2-1.1:1.0: usb_probe_interface
[   11.469616] usbhid 2-1.1:1.0: usb_probe_interface - got id
[   11.476621] usb 2-1.1: adding 2-1.1:1.1 (config #1, interface 1)
[   11.476657] usbhid 2-1.1:1.1: usb_probe_interface
[   11.476659] usbhid 2-1.1:1.1: usb_probe_interface - got id

Keyboard which works:
Code:
[   11.650036] usb 2-1.2: skipped 1 descriptor after interface
[   11.650041] usb 2-1.2: skipped 1 descriptor after interface
[   11.650634] usb 2-1.2: default language 0x0409
[   11.653468] usb 2-1.2: udev 4, busnum 2, minor = 131
[   11.653470] usb 2-1.2: New USB device found, idVendor=045e, idProduct=beef
[   11.653471] usb 2-1.2: New USB device strings: Mfr=1, Product=2, SerialNumber=0
[   11.653472] usb 2-1.2: Product: Wired Keyboard
[   11.653473] usb 2-1.2: Manufacturer: Microsoft
[   11.653539] usb 2-1.2: usb_probe_device
[   11.653541] usb 2-1.2: configuration #1 chosen from 1 choice
[   11.653912] usb 2-1.2: adding 2-1.2:1.0 (config #1, interface 0)
[   11.653956] usbhid 2-1.2:1.0: usb_probe_interface
[   11.653959] usbhid 2-1.2:1.0: usb_probe_interface - got id
[   11.657311] input: Microsoft Wired Keyboard as /devices/pci0000:00/0000:00:1d.0/usb2/2-1/2-1.2/2-1.2:1.0/input/input5
[   11.657323] usb 2-1.2: link qh8-0601/ffff8804185e2e80 start 2 [1/2 us]
[   11.657439] hid-generic 0003:045E:BEEF.0006: input,hidraw3: USB HID v1.11 Keyboard [Microsoft Wired Keyboard] on usb-0000:00:1d.0-1.2/input0
[   11.657449] usb 2-1.2: adding 2-1.2:1.1 (config #1, interface 1)
[   11.657475] usbhid 2-1.2:1.1: usb_probe_interface
[   11.657476] usbhid 2-1.2:1.1: usb_probe_interface - got id
[   11.663517] input: Microsoft Wired Keyboard as /devices/pci0000:00/0000:00:1d.0/usb2/2-1/2-1.2/2-1.2:1.1/input/input6
[   11.663524] usb 2-1.2: link qh8-0601/ffff8804185e2f80 start 3 [1/2 us]
[   11.663719] hid-generic 0003:045E:BEEF.0007: input,hidraw4: USB HID v1.11 Device [Microsoft Wired Keyboard] on usb-0000:00:1d.0-1.2/input1


lsusb:
Code:
[snip]
Bus 002 Device 010: ID 045e:00db Microsoft Corp. Natural Ergonomic Keyboard 4000 V1.0
[snip]


lspci

Code:
00:00.0 Host bridge: Intel Corporation 2nd Generation Core Processor Family DRAM Controller (rev 09)
00:01.0 PCI bridge: Intel Corporation Xeon E3-1200/2nd Generation Core Processor Family PCI Express Root Port (rev 09)
00:02.0 Display controller: Intel Corporation 2nd Generation Core Processor Family Integrated Graphics Controller (rev 09)
00:16.0 Communication controller: Intel Corporation 6 Series/C200 Series Chipset Family MEI Controller #1 (rev 04)
00:1a.0 USB controller: Intel Corporation 6 Series/C200 Series Chipset Family USB Enhanced Host Controller #2 (rev 05)
00:1b.0 Audio device: Intel Corporation 6 Series/C200 Series Chipset Family High Definition Audio Controller (rev 05)
00:1c.0 PCI bridge: Intel Corporation 6 Series/C200 Series Chipset Family PCI Express Root Port 1 (rev b5)
00:1c.1 PCI bridge: Intel Corporation 6 Series/C200 Series Chipset Family PCI Express Root Port 2 (rev b5)
00:1c.2 PCI bridge: Intel Corporation 6 Series/C200 Series Chipset Family PCI Express Root Port 3 (rev b5)
00:1c.3 PCI bridge: Intel Corporation 82801 PCI Bridge (rev b5)
00:1d.0 USB controller: Intel Corporation 6 Series/C200 Series Chipset Family USB Enhanced Host Controller #1 (rev 05)
00:1f.0 ISA bridge: Intel Corporation Z68 Express Chipset Family LPC Controller (rev 05)
00:1f.2 SATA controller: Intel Corporation 6 Series/C200 Series Chipset Family SATA AHCI Controller (rev 05)
00:1f.3 SMBus: Intel Corporation 6 Series/C200 Series Chipset Family SMBus Controller (rev 05)
01:00.0 VGA compatible controller: NVIDIA Corporation GF114 [GeForce GTX 560 Ti] (rev a1)
01:00.1 Audio device: NVIDIA Corporation GF114 HDMI Audio Controller (rev a1)
03:00.0 USB controller: Etron Technology, Inc. EJ168 USB 3.0 Host Controller (rev 01)
04:00.0 Ethernet controller: Realtek Semiconductor Co., Ltd. RTL8111/8168 PCI Express Gigabit Ethernet controller (rev 06)
05:00.0 PCI bridge: Integrated Technology Express, Inc. Device 8892 (rev 10)[/url]


Last edited by pwaller on Sun Jul 21, 2013 3:55 pm; edited 1 time in total
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pwaller
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Joined: 03 Sep 2007
Posts: 32

PostPosted: Sun Jul 21, 2013 3:54 pm    Post subject: Solved! Reply with quote

With thanks to NeddySeagoon on freenode #gentoo, this was fixed by setting CONFIG_USB_EHCI_ROOT_HUB_TT, CONFIG_USB_EHCI_TT_NEWSCHED and CONFIG_HID_MICROSOFT in my kernel configuration. Not sure which of those fixed it, but I suspect CONFIG_HID_MICROSOFT.
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