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pjp
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PostPosted: Sat Feb 04, 2012 1:52 am    Post subject: Does anyone like UPS? Reply with quote

On top of paying for shipping, they won't alter the delivery (e.g., hold for pickup) before the first delivery attempt. n top of that, they are now charging extra once you've already paid.

Quote:
Welcome to a new era in home delivery
UPS My ChoiceSM gives you a new level of flexibility and control over home deliveries. And now, available for My Choice Members, you can have your package rerouted to The UPS Store® before the first delivery attempt.

I would think they'd want the package delivered and gone rather than multiple attempts, etc.
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PostPosted: Sat Feb 04, 2012 1:55 am    Post subject: Reply with quote

FedEx has always been superior for me.
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PostPosted: Sat Feb 04, 2012 2:05 am    Post subject: Reply with quote

I've always preferred UPS. They tend to be early for me.
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PostPosted: Sat Feb 04, 2012 2:52 am    Post subject: Reply with quote

UPS is unionized. FedEx is not.
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PostPosted: Sat Feb 04, 2012 3:03 am    Post subject: Reply with quote

i hate UPS. I used to live in an apartment building whose entrance faced main street and apparently its UPS policy to to let the driver ignore any options requiring a signature for residential deliveries and just drop in front of the door and ring the doorbell once. usually when I got home anything i ever had from UPS ended up stolen from my front door. most of the time, by the time i got the door open the driver was already speeding away normally in the 10 ish seconds it takes me to walk to the front door.
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PostPosted: Sat Feb 04, 2012 3:55 am    Post subject: Reply with quote

The Earth wrote:
FedEx has always been superior for me.

dmitchell wrote:
UPS is unionized. FedEx is not.
I've had no problems with FedEx, but I've used them less. And to be fair, I don't know if they allow "hold for pickup" either.


djdunn wrote:
most of the time, by the time i got the door open the driver was already speeding away normally in the 10 ish seconds it takes me to walk to the front door.
I've seen them literally ring & run (ok, jog/speedwalk).
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PostPosted: Sat Feb 04, 2012 3:47 pm    Post subject: Reply with quote

DHL, DPD, GSL, Transoflex all work well.

UPS is a pain in the ass
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PostPosted: Sat Feb 04, 2012 3:49 pm    Post subject: Reply with quote

Uninterrupted Power Supply, yes of-course. Couldn't do without it.
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PostPosted: Sat Feb 04, 2012 4:36 pm    Post subject: Reply with quote

notageek wrote:
Uninterrupted Power Supply, yes of-course. Couldn't do without it.

Bitch, please! You only need that shit with XFS.
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PostPosted: Sat Feb 04, 2012 4:53 pm    Post subject: Reply with quote

energyman76b wrote:
DHL, DPD, GSL, Transoflex all work well.

UPS is a pain in the ass
Well, I guess that's related to where you're living. Here (near Frankfurt, DE), UPS is by far the most reliable for me. Always friendly, never late and they never lost anything so far.

DHL, DPD & Hermes are far worse here, while DHL is usually friendly, they lost a flatscreen tv - as in never arrived - Amazon send out a new one, which got delivered the next day and 3 days later DHL tried to get me to sign a paper that the first one had been delivered although even there online tracking showed otherwise.

But, all postservices suck, delivering during the day when people are (mostly) at work. They are already using uneducated staff, so it should be possible getting people willing to deliver from say 17->21 o'clock.
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PostPosted: Sat Feb 04, 2012 4:59 pm    Post subject: Reply with quote

Transoflex delivered my 28" tft - and even carried it up the stairs. DHL is very predictable. DPD and GLS are always friendly.
UPS is ok as long as you are there. To get them to deliver something again is a pain in the ass (or at least was the last time I had to go through their hellish menu driven answering machine).

Since I am seldomly at home, I let a lot of stuff be delivered to my workplace. There UPS is ok. Someone is always in the office to sign and put it on my desk.
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PostPosted: Sat Feb 04, 2012 5:10 pm    Post subject: Reply with quote

energyman76b wrote:
To get them to deliver something again is a pain in the ass (or at least was the last time I had to go through their hellish menu driven answering machine).
Don't know if it's special to our delivery man here or if it should be the default, but if UPS can't deliver, they place a card in the mailbox with a mobile number on it and if called before 1800h, they come again the same day or you can tell when and where they should try again.

If nobody's home and I know they are coming, I place a card on the mailbox stating they should put it "in a special place" in the garden and then take of the card. Always worked for me - of course I don't do this with products of value.

Our DHL guy is usually quite pissed at me every ~3 months, when I mailorder 4x25kg of birdsand, but hey, he chose the job and it's only streetlevel delivery.
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PostPosted: Sat Feb 04, 2012 5:32 pm    Post subject: Reply with quote

wswartzendruber wrote:
Bitch, please! You only need that shit with XFS.
Nonsense.
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PostPosted: Sat Feb 04, 2012 7:14 pm    Post subject: Reply with quote

Service was great but they are ridiculously expensive.
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PostPosted: Sat Feb 04, 2012 7:32 pm    Post subject: Reply with quote

energyman76b wrote:
DHL, DPD, GSL, Transoflex all work well.

UPS is a pain in the ass
DP purchase wrote:
30 January 2009 DHL ends domestic pick up and delivery service in the United States, effectively leaving UPS and FedEx as the two major express parcel delivery companies in the United States[16] Limited domestic service is still available from DHL, provided that the packages are tendered to USPS for local delivery. NewEgg is one such company that uses this option as of May 10, 2011.
I was thinking it had happened sooner than 2009.
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PostPosted: Sat Feb 04, 2012 7:44 pm    Post subject: Reply with quote

pjp wrote:
energyman76b wrote:
DHL, DPD, GSL, Transoflex all work well.

UPS is a pain in the ass
DP purchase wrote:
30 January 2009 DHL ends domestic pick up and delivery service in the United States, effectively leaving UPS and FedEx as the two major express parcel delivery companies in the United States[16] Limited domestic service is still available from DHL, provided that the packages are tendered to USPS for local delivery. NewEgg is one such company that uses this option as of May 10, 2011.
I was thinking it had happened sooner than 2009.


two parties, two delivery services... you guys really hate choice, don't you?

I am glad there are so many parcel services to choose from in Germany.
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PostPosted: Sat Feb 04, 2012 8:33 pm    Post subject: Reply with quote

It depends on the individual driver for me. I had one FedEx guy that would not knock or ring the doorbell while I was home, he just left the "Sorry I missed you..." slip. I also heard him throw a package on my stoop once (it landed with a large crash and bounced off the door). Annoying. He's gone now, thank god.
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PostPosted: Sat Feb 04, 2012 8:47 pm    Post subject: Reply with quote

I like UPS. I ordered online once a complete desktop, all the boxes were home the next day. But damn it, that was way more expensive than the other. (I live in France)
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PostPosted: Sat Feb 04, 2012 11:42 pm    Post subject: Reply with quote

energyman76b wrote:
two parties, two delivery services... you guys really hate choice, don't you?

I am glad there are so many parcel services to choose from in Germany.
:lol:
The USPS is actually pretty good too. There are a ton of LTL carriers (less than truckload) and of course long haul, but obviously most of those don't normally deliver your jeans or headphones. I've ordered several large items which came via LTL carrier & not the two major carriers.

We used to have Airborne Express, but they were bought by DHL. We also had Roadway (now FedEx Ground -- this is what I was thinking of when I referenced their buying DHL), but they weren't a common carrier you'd see by most retailers.

The main issue is cost. Major companies get really good deals with UPS/FedEx, etc. When I had the opportunity (job), I tried to direct commercial shipping through a carrier other than UPS/FedEx, but few were interested or able to do so.

A lot of it has to do with the size of their network too. If I'm shipping cross country and to small towns, it is easier to use a single carrier than try to arrange for multi-carrier distribution. We also have numerous local couriers (typically using common passenger vehicles or pickups, etc.).
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PostPosted: Wed Dec 18, 2013 7:04 pm    Post subject: Reply with quote

Horrible, horrible company.

Shipment origination in Texas, destination Colorado.

"Weather conditions might delay delivery of this shipment. This is the most current information available."

Now, if there were a problem in Texas, I might understand. But the weather here is NOT adverse, unless everyone called in sick to go water skiing. Since the package is in Colorado, the excuse is pathetic.

I wish proprietors more commonly allowed choice of carrier.
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PostPosted: Thu Dec 19, 2013 9:48 pm    Post subject: Reply with quote

*sigh*

They're relying on "we had bad weather in Texas" as an excuse.
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PostPosted: Thu Dec 19, 2013 11:05 pm    Post subject: Reply with quote

Muso wrote:
FedEx has always been superior for me.


++

UPS in this region has been more than a trial for me.
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PostPosted: Thu Dec 26, 2013 4:04 am    Post subject: Reply with quote

UPS driver: 2013 'worst Christmas ever' for delivery
Quote:
Barry Tesh, 52, of Jacksonville, Fla., said in an interview, "A lot of these employees keep saying 'It's the weather' or 'It's some kind of a backlog.' Well then why, all the way up until the 23rd, were they offering next-day delivery? That guaranteed delivery was 80% of my decision to buy the gift."

[...]

A statement issued Wednesday said, "UPS understands the importance of your holiday shipments. UPS is experiencing heavy holiday volume and making every effort to get packages to their destination."

[...]

"They said 'a small percentage,' and that was insulting as a customer. It made me feel marginalized," Reynolds said. "My mother stayed home last night waiting for packages to come in. She just waited and waited and waited, and it never happened. She missed out on the festivities."
I certainly don't blame the drivers, but maybe if UPS contracted with Netflix, they could help identify their Non-'A' Players.
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PostPosted: Thu Dec 26, 2013 9:43 am    Post subject: Reply with quote

see? that is why I got my gifts at the start of december. Not two days before christmas.
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PostPosted: Thu Dec 26, 2013 2:16 pm    Post subject: Reply with quote

I've had the opposite experience. UPS has been superior, while I've had FedEx slap a sticker on the door and drop my package off at the post office.
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