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tacker
Tux's lil' helper
Joined: 22 Jul 2004
Posts: 85
Location: Offenbach, Germany
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 Posted: Tue May 10, 2005 9:06 am Post subject: |
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| Well why don't you ask some of your students? |
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Tesla
n00b
Joined: 01 Apr 2005
Posts: 32
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| Posted: Thu May 12, 2005 1:58 pm Post subject: |
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| I've not yet found anyone to get OTRS and Samba working on my system. is there anyone here that could do it ? It is worth $50 to me. |
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Tinitus
Veteran
Joined: 20 Sep 2004
Posts: 1754
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| Posted: Wed May 18, 2005 5:45 pm Post subject: |
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| Tesla wrote: | | I've not yet found anyone to get OTRS and Samba working on my system. is there anyone here that could do it ? It is worth $50 to me. |
Hi,
@Tesla is samba already working on your system? I would you send my config files 
@others Has onyone get otrs working whith the ebuild from portage? Please help.
Regards Roland |
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tacker
Tux's lil' helper
Joined: 22 Jul 2004
Posts: 85
Location: Offenbach, Germany
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| Posted: Thu May 19, 2005 1:33 pm Post subject: |
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| Tinitus wrote: | | @others Has onyone get otrs working whith the ebuild from portage? Please help. |
Checkout Bug #65850. |
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Tinitus
Veteran
Joined: 20 Sep 2004
Posts: 1754
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| Posted: Thu May 19, 2005 1:34 pm Post subject: |
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| tacker wrote: | | Tinitus wrote: | | @others Has onyone get otrs working whith the ebuild from portage? Please help. |
Checkout Bug #65850. |
I already tried it... but no success...
In this time I have installed mod_perl I think I need this too?
Sorry |
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Tinitus
Veteran
Joined: 20 Sep 2004
Posts: 1754
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| Posted: Fri May 20, 2005 9:10 am Post subject: |
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Hello,
if I use this:
| Code: | # Enables OTRS (http://otrs.org/)
<IfDefine OTRS>
# agent, admin and customer frontend
ScriptAlias /otrs/ "/var/www/localhost/otrs/bin/cgi-bin/"
Alias /otrs-web/ "/var/www/localhost/otrs/var/httpd/htdocs/"
# load all otrs modules
Perlrequire /var/www/localhost/otrs/scripts/apache2-perl-startup.pl
# Apache::Reload - Reload Perl Modules when Changed on Disk
PerlModule Apache::Reload
PerlInitHandler Apache::Reload
# set mod_perl2 options
<Location /otrs>
# ErrorDocument 403 /otrs/customer.pl
ErrorDocument 403 /otrs/index.pl
SetHandler perl-script
PerlHandler ModPerl::Registry
Options +ExecCGI
PerlOptions +ParseHeaders
</Location>
# MaxRequestsPerChild (so no apache child will be to big!)
MaxRequestsPerChild 400
</IfDefine>
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I always get:
| Code: | Apache2 has detected a syntax error in your configuration files:
Syntax error on line 13 of /usr/lib/apache2/conf/modules.d/otrs-httpd.conf:
Invalid command 'Perlrequire', perhaps mis-spelled or defined by a module not included in the server configuration
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Why |
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tacker
Tux's lil' helper
Joined: 22 Jul 2004
Posts: 85
Location: Offenbach, Germany
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| Posted: Fri May 20, 2005 9:40 am Post subject: |
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Ensure that mod_perl is loaded before the otrs configuration. |
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Tinitus
Veteran
Joined: 20 Sep 2004
Posts: 1754
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| Posted: Fri May 20, 2005 10:17 am Post subject: |
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| tacker wrote: |
Ensure that mod_perl is loaded before the otrs configuration. |
It's alread loaded
e.g. lx-office works fine...
Regards Roland |
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tacker
Tux's lil' helper
Joined: 22 Jul 2004
Posts: 85
Location: Offenbach, Germany
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| Posted: Fri May 20, 2005 10:53 am Post subject: |
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Check the case: PerlRequire
And are you absoulutely sure that the otrs config is loaded after mod_perl is initialized? |
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Tinitus
Veteran
Joined: 20 Sep 2004
Posts: 1754
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| Posted: Fri May 20, 2005 11:28 am Post subject: |
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| tacker wrote: | Check the case: PerlRequire
And are you absoulutely sure that the otrs config is loaded after mod_perl is initialized? |
Yes my otrs has Number 76
Error Message is:
| Code: |
/etc/init.d/apache2 start
* Apache2 has detected a syntax error in your configuration files:
Syntax error on line 13 of /usr/lib/apache2/conf/modules.d/76_otrs-httpd.conf:
Invalid command 'Perlrequire', perhaps mis-spelled or defined by a module not included in the server configuration
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cat /etc/apache2/modules.d/76_otrs-httpd.conf
| Code: |
#Alias /otrs-web /var/www/localhost/htdocs/otrs
#ScriptAlias /otrs /var/www/localhost/cgi-bin/otrs
#<Location /var/www/localhost/cgi-bin/otrs>
# SetHandler perl-script
#</Location>
# Enables OTRS (http://otrs.org/)
<IfDefine OTRS>
# agent, admin and customer frontend
ScriptAlias /otrs/ "/var/www/localhost/otrs/bin/cgi-bin/"
Alias /otrs-web/ "/var/www/localhost/otrs/var/httpd/htdocs/"
# load all otrs modules
Perlrequire /var/www/localhost/otrs/scripts/apache2-perl-startup.pl
# Apache::Reload - Reload Perl Modules when Changed on Disk
PerlModule Apache::Reload
PerlInitHandler Apache::Reload
# set mod_perl2 options
<Location /otrs>
# ErrorDocument 403 /otrs/customer.pl
ErrorDocument 403 /otrs/index.pl
SetHandler perl-script
PerlHandler ModPerl::Registry
Options +ExecCGI
PerlOptions +ParseHeaders
</Location>
# MaxRequestsPerChild (so no apache child will be to big!)
MaxRequestsPerChild 400
</IfDefine>
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Tinitus
Veteran
Joined: 20 Sep 2004
Posts: 1754
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| Posted: Fri May 20, 2005 1:28 pm Post subject: |
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Hello again...
no it works perfect.
Solution:
1. mod_perl ebuild has a bug --> it will copy the conf Files to wrong dirctory
2. otrs ebuild also not working
3. Copy the stuff from suse rpm to the Location like in you see in rpm. Then chown to otrs and apache --> look Readme
4. restart apache --> localhost/otrs/installer.pl --> enjoy
(You need mysql apche mod_perl >for apache2 ~x86<)
Regards roland |
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