OTRS ebuild

cchee · Apprentice Joined: 29 Jul 2003 Posts: 214 Location: NYC

Is anyone working on the ebuild for OTRS? Check http://www.otrs.org/ for details. In summary, this is a web-based helpdesk support software (open source) that allow customer or anyone to send email to submit ticket. Every nice and easy to use.

pilla · Posted: Fri Sep 12, 2003 4:34 pm Post subject:

EDIT: Moved to Unsupported. --pjp, 2005.MAY.19

Moved to Gentoo Chat
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Tasslehoff · Posted: Fri Sep 12, 2003 7:15 pm Post subject:

I will try and make one tonight, never made an ebuild before may as well try

cchee · Apprentice Joined: 29 Jul 2003 Posts: 214 Location: NYC

Tasslehoff,

Did you have a chance to create the ebuild? If so, i will be your tester to test it out. Thanks in advance.

charlieg · Posted: Tue Oct 14, 2003 9:01 am Post subject:

Really, web based tools don't qualify for ebuilds because they are designed to be dropped on top of your web server and Just Work (tm). Since a persons web server setup is usually very customised, it's incredibly difficult to have an automatic installation - which is what an ebuild accomplishes.

Really, for something like OTRS, an ebuild is overkill. Just download the script and follow the (probably incredibly basic) installation instructions.
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fca · Guru Joined: 22 Feb 2003 Posts: 346 Location: Netherlands

phpmyadmin and phpbb have ebuilds too. Without the ebuild, I wouldn't have known how to install them.

Tasslehoff · Posted: Tue Oct 14, 2003 4:15 pm Post subject:

I should have posted that I was unsucessful. I am willing to try again soon, probably after midterms (they are this week and the next)

cchee · Apprentice Joined: 29 Jul 2003 Posts: 214 Location: NYC

Tass,

You want to post what you have so far here... so I can also give it a try while u do your midterms?

cchee · Apprentice Joined: 29 Jul 2003 Posts: 214 Location: NYC

I did a manual install just to get a feel on how things are setup, and I ran into a permission problem with apache2 and otrs. Basically, I followed the instruction from OTRS and install the otrs under /opt/otrs, includes the two otrs apache2 setup files (changed the alias from otrs to helpdesk) to /etc/apache2/conf/apache2.conf; ran the SetPermission script from /opt/otrs. Restart the server. Then I bring up mozilla firebird, and goto http://localhost/helpdesk/installer.pl, and I get

cchee · Apprentice Joined: 29 Jul 2003 Posts: 214 Location: NYC

Renaming the directive in their apache2 script from Location to Directory and replace the path name with absolute path corrects the problem.

Matje · Posted: Mon Oct 20, 2003 9:00 pm Post subject:

OTRS is not the easiest package to install, I know from second-hand experience (didn't install it myself, but observed occasionaly as someone else strugled with it ;-)

), so a working ebuild for it would be very welcome to some people, I can imagine.
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nianderson · Guru Joined: 06 May 2003 Posts: 369 Location: Lawrence, KS

so is anyone working on an ebuild? im juststargn to do the install for a webhosting company. speeking of an ebuild for ispman would be nice too.

cchee · Apprentice Joined: 29 Jul 2003 Posts: 214 Location: NYC

I am stuck at the point where I don't know how to fix the permission problem with apache2 for directory outside /var/www/localhost/[htdocs|cgi-bin]. Anyone can enlighten me a bit here to help me move along?

nianderson · Guru Joined: 06 May 2003 Posts: 369 Location: Lawrence, KS

i did get it installed tho i am using apache 1.3
wasnt too hard
now i find out our billing system has integrated helpdesk to this may be effort for nothing

i am having problem with default customer language ... dont know where to change it to english

cchee · Apprentice Joined: 29 Jul 2003 Posts: 214 Location: NYC

finally got it to work. here is what need to be changed.

file scripts/apache2-httpd-include.conf
========================

fosstux · Posted: Tue May 04, 2004 11:48 pm Post subject: OTRS on Apache2.0.48 PHP Perl

I'm having problems setting OTRS up.
First of all I've discovered that the config files are built up differently. EG the line with Perlrequire was in /etc/apache2/conf/modules.d/75_mod_perl.conf.

When I open my Browser I get the following error:

massctrl · Apprentice Joined: 19 Mar 2004 Posts: 156

Hi all,

First of all i'm completely new to apache, so i'm quite sure the mistake is mine.

I've installed otrs using the provided ebuild.
I've installed and configured sql and all the rest using the how-to provided by the otrs team.
But i'm stuck !!! :roll:

when I browse to http://fubar.local/otrs/installer.pl i get

stimpy · n00b Joined: 18 Apr 2002 Posts: 49 Location: NZ

I just started playing with this, and have found (probably) the same thing. At this stage, I believe that it is a problem with the webapp-config part of the ebuild, that is supposed to set up all the otrs files for the webserver, based on the otrs package files that it installs. (They are installed in one place, then "installed" again using webapp-config into you web server document tree appropriately. I think... This is my first hard look at webapp-config.)
Judging by the two bugs 65850 and 66792 I think its a known problem. (These may be what your problem is, but maybe not.)

PhPAtA · n00b Joined: 27 Jan 2005 Posts: 2

I am having the same problem. Any solutions so far? :oops:

tacker · Posted: Fri Mar 04, 2005 11:26 am Post subject:

zeek · Posted: Fri Mar 25, 2005 12:45 am Post subject:

One more thing, OTRS keeps looking for the RELEASE file. A variation of these commands may be needed to satisfy that requirement:

Tesla · n00b Joined: 01 Apr 2005 Posts: 32

I emerged otrs and it installed fine. I set up and started apache2 and
mySQL. I ran the installer.pl from apache and filled in the info that
was asked for and it created the database, tables and the user. I then
filled in the next set of data and it ran fine. I then restarted the
server and went to the index page, and it had this error

Error: Access denied for user: 'otrs@localhost' (Using password: YES)

I have tried creating a new user and giving the user full access but
that dose not seam too work. I think it might be a configuration problem
in mysql but I am not sure. It seams that apache2 can connect to the
mysql databaase as the root user but not a regular user.

Tesla · n00b Joined: 01 Apr 2005 Posts: 32

Ok. I'm getting more an more busy and don't seem to have the time to get this going.

I was wondering if paying some someone to get OTRS up and runing for me is a good idea. if so how much do you offer someone ?? i have a large College and University close by.

This is what i'm after, I would like OTRS and a file server running (i have heard samba is good). I have Gentoo installed and running. How much time would it take someone who is good with Linux/Gentoo, to get those two programs running ?

tacker · Posted: Mon May 09, 2005 1:34 pm Post subject:

15 to 30 mins

Tesla · n00b Joined: 01 Apr 2005 Posts: 32

Tacker if it would only take that long to do it, know anyone that would get samba and OTRS running and working for me ?