Backup Exec RALUS (remote agent) executes but won't back up

[svancouw]

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After many, many hours of work with another administrator, we found that the following wiki will solve all problems (inluding the entry we will be adding to it): http://gentoo-wiki.com/HOWTO_Symantec_B ... ix_Servers
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I just installed the RALUS remote agent for Linux on a test gentoo box, in preperation for installing it on a production server.

I read the following post, which helped tremendously in this task: http://forums.gentoo.org/viewtopic-t-33 ... rt-25.html

I am able to start the service (it starts somewhat unreliably), and even get the Backup Exec 10d on Windows 2003 Standard Server to connect to it via root. What does not happen is expanding the server to see the directories that can be backed up. Neither can I simply check the box next to the server to have everything back up. Simply nothing happens.

I run lsof -i :10000, and it shows beremote running and listening on that port. If I run ps -p (PID number from /var/VRTSralus/ralus.pid), it also shows that the service is running with that PID. When I run ps -ef | grep beremote, I get "root 9731 9691 0 07:23 tty1 00:00:00 grep --colour=auto beremote".

I attempted to run "./beremote --log-console --config-file /etc/VRTSralus/ralus.cfg >> startup_log", but my system will not let go of the terminal, and the resulting file is empty when I give it some time and reboot. Before rebooting, I can verify that the service did start.

I suspect that this is a fault of the Backup Exec Windows software itself, and not the client, but I was hoping someone could confirm or deny this. When I check the Backup Exec server software, it says that the "remote agent for linux" is licensed but not installed. I suspect that this was the problem, but the support agents and engineers didn't think so. Unfortunately at this point they threw up their hands and said "we tried", and wouldn't help further as Gentoo is not on their "approved" list.

Thank you ahead of time for your help. The following are my configs:

ralus.cfg

Software\VERITAS\Backup Exec\Agent Browser\TCPIp\AdvertisementPort=6101
Software\VERITAS\Backup Exec\Engine\Agents\Advertising Interval Minutes=5
Software\VERITAS\Backup Exec\Engine\Agents\Agento Directory List 1=192.149.115.176
Software\VERITAS\Backup Exec\Engine\Logging\RANT NDMP Debug Level=0
Software\VERITAS\Backup Exec\Engine\RALUS\Encoder=
Software\VERITAS\Backup Exec\Engine\RALUS\SystemExclude1=/dev/*.*
Software\VERITAS\Backup Exec\Engine\RALUS\SystemExclude2=/proc/*.*
Software\VERITAS\Backup Exec\Engine\RALUS\SystemExclude3=/mnt/nss/pools/
Software\VERITAS\Backup Exec\Engine\RALUS\SystemExclude4=/mnt/nss/.pools/


VRTSralus.init:

#!/bin/sh

if [ ! -d /opt/VRTSralus ]
then
echo "Symantec Backup Exec Remote Agent missing /opt/VRTSralus (FAILED)"
exit 1
fi

if [ ! -d /etc/VRTSralus ]
then
echo "Symantec Backup Exec Remote Agent missing /etc/VRTSralus (FAILED)"
exit 1
fi

if [ ! -d /var/VRTSralus ]
then
echo "Symantec Backup Exec Remote Agent missing /var/VRTSralus (FAILED)"
exit 1
fi

CMD="$1"

case "$CMD" in
'start')
if [ -x /opt/VRTSralus/bin/beremote ]
then
echo -n "Starting Symantec Backup Exec Remote Agent "
rm -f /var/VRTSralus/ralus.pid
rm -f /var/VRTSralus/ralus.errpid
/opt/VRTSralus/bin/beremote >/var/VRTSralus/beremote.service.log 2>/var/VRTSralus/beremote.service.log &
PIDWAIT=30
while [ "$PIDWAIT" != "0" ]
do
if [ -f /var/VRTSralus/ralus.pid ]
then
PIDWAIT=0
else
PIDWAIT=`echo $PIDWAIT-1 | bc`
echo -n "."
sleep 1;
fi
if [ -f /var/VRTSralus/ralus.errpid ]
then
PIDWAIT=0
fi
done
if [ -f /var/VRTSralus/ralus.pid ]
then
RETVAL=0
else
RETVAL=1
fi
echo
else
RETVAL=1
fi
if [ "$RETVAL" = "0" ]
then
echo "Starting Symantec Backup Exec Remote Agent: OK"
else
echo "Starting Symantec Backup Exec Remote Agent: FAILED"
fi
;;
'stop')
if [ -f /bin/grep ]
then
PID=`/bin/ps -e | /bin/grep beremote | /bin/sed -e 's/^ *//' -e 's/ .*//'`
else
PID=`/usr/bin/ps -e | /usr/bin/grep beremote | /usr/bin/sed -e 's/^ *//' -e 's/ .*//'`
fi

if [ "${PID}" != "" ]
then
if [ -f /bin/kill ]
then
/bin/kill -s TERM ${PID}
else
/usr/bin/kill -s TERM ${PID}
fi
RETVAL=$?
rm -f /var/VRTSralus/ralus.pid
rm -f /var/VRTSralus/ralus.errpid
else
RETVAL=1
fi
if [ "$RETVAL" = "0" ]
then
echo "Stopping Symantec Backup Exec Remote Agent: OK"
else
echo "Stopping Symantec Backup Exec Remote Agent: FAILED"
fi
;;
*)
echo "Symantec Backup Exec Remote Agent for Linux/Unix Servers"
echo "Usage: VRTSralus.init { start | stop }"
RETVAL=1
;;
esac

exit $RETVAL