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jserink
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Joined: 30 Jan 2004
Posts: 896

PostPosted: Wed Aug 01, 2018 6:03 am    Post subject: Neo USB3 external DVD W/R Reply with quote

Hi All:

Amy trying to write disks and have tried using xfbrn and Brasero and get the same error is my syslog:
Code:
Aug 01 14:00:33 [kernel] [193833.714011] usb 2-1: reset SuperSpeed USB device number 2 using xhci_hcd
Aug 01 14:00:33 [kernel] [193833.739596] sr 3:0:0:0: Power-on or device reset occurred

I've tried DVDs and CR-Rs, I get the same error.
Here is the device:
Code:
jserinki7 /usr/src/linux # lsusb
Bus 002 Device 002: ID 13fd:3940 Initio Corporation external DVD burner ECD819-SU3



jserinki7 /usr/src/linux # lsusb -v

Code:
Bus 002 Device 002: ID 13fd:3940 Initio Corporation external DVD burner ECD819-SU3
Device Descriptor:
  bLength                18
  bDescriptorType         1
  bcdUSB               3.00
  bDeviceClass            0
  bDeviceSubClass         0
  bDeviceProtocol         0
  bMaxPacketSize0         9
  idVendor           0x13fd Initio Corporation
  idProduct          0x3940 external DVD burner ECD819-SU3
  bcdDevice            3.10
  iManufacturer           1 PLDS   
  iProduct                2 DVD-RW DU8A5SH 
  iSerial                 3 53304331393830305A564A3832303030
  bNumConfigurations      1
  Configuration Descriptor:
    bLength                 9
    bDescriptorType         2
    wTotalLength           44
    bNumInterfaces          1
    bConfigurationValue     1
    iConfiguration          0
    bmAttributes         0x80
      (Bus Powered)
    MaxPower              144mA
    Interface Descriptor:
      bLength                 9
      bDescriptorType         4
      bInterfaceNumber        0
      bAlternateSetting       0
      bNumEndpoints           2
      bInterfaceClass         8 Mass Storage
      bInterfaceSubClass      2 SFF-8020i, MMC-2 (ATAPI)
      bInterfaceProtocol     80
      iInterface              0
      Endpoint Descriptor:
        bLength                 7
        bDescriptorType         5
        bEndpointAddress     0x83  EP 3 IN
        bmAttributes            2
          Transfer Type            Bulk
          Synch Type               None
          Usage Type               Data
        wMaxPacketSize     0x0400  1x 1024 bytes
        bInterval               0
        bMaxBurst               7
      Endpoint Descriptor:
        bLength                 7
        bDescriptorType         5
        bEndpointAddress     0x0a  EP 10 OUT
        bmAttributes            2
          Transfer Type            Bulk
          Synch Type               None
          Usage Type               Data
        wMaxPacketSize     0x0400  1x 1024 bytes
        bInterval               0
        bMaxBurst               7
Binary Object Store Descriptor:
  bLength                 5
  bDescriptorType        15
  wTotalLength           22
  bNumDeviceCaps          2
  USB 2.0 Extension Device Capability:
    bLength                 7
    bDescriptorType        16
    bDevCapabilityType      2
    bmAttributes   0x00000002
      HIRD Link Power Management (LPM) Supported
  SuperSpeed USB Device Capability:
    bLength                10
    bDescriptorType        16
    bDevCapabilityType      3
    bmAttributes         0x00
    wSpeedsSupported   0x000e
      Device can operate at Full Speed (12Mbps)
      Device can operate at High Speed (480Mbps)
      Device can operate at SuperSpeed (5Gbps)
    bFunctionalitySupport   1
      Lowest fully-functional device speed is Full Speed (12Mbps)
    bU1DevExitLat          10 micro seconds
    bU2DevExitLat         128 micro seconds
can't get debug descriptor: Resource temporarily unavailable
Device Status:     0x000c
  (Bus Powered)
  U1 Enabled
  U2 Enabled


it also borks the disk after the attempted write.

I can read from CDs and DVDs fine, its just the writing that does not work.

Any tips? Google-fu has failed on this one.

Cheers,
John

code tags added by NeddySeagoon
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NeddySeagoon
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PostPosted: Wed Aug 01, 2018 7:23 pm    Post subject: Reply with quote

jserink,

I don't really believe the
Code:
MaxPower              144mA
There is a spin motor, some electronics and a writing laser in there.

Put your entire USB device tree onto a pastebin site so we can look at how everything is connected.
I suspect a power issue as reading works but the higher power writing mode does not.

If you want to test run lsusb and rearrange your USB devices so that the DVD writer has a USB bus to itself.
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amaroc
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Joined: 13 Nov 2005
Posts: 86

PostPosted: Wed Aug 01, 2018 9:09 pm    Post subject: Reply with quote

As with the information available it looks like a HW not a SW problem. There seem to be two possibilities:
1) As NeddySeagoon wrote it might be a simple power supply problem. Your builtin SATA drive has a maximum power consumption of 1.5A for spin and seek. It's peek current but the voltage drop might confuse the USB-to-SATA converter already and force the RESET. The typical current is given with 150mA but this might well be higher in writing mode. Note that a standard USB2 port will deliver 500mA and USB3 900 mA - but this might still include a voltage drop (see comment above). Your drive seems to be this one.
So, you may want to try several USB ports on your PC, USB3 might be preferred - not for speed but for current capabilities.

2) The manufacturer of your unit tends to combine the housing with different brands and even used drives. So, you might be lucky with your pick - hopefully. I wouldn't spent much time after you have followed the advice from #1. If it doesn't help you may want to take a screw driver and check for the manufacturing date of your drive or any signs of use.

Good luck.
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jserink
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Joined: 30 Jan 2004
Posts: 896

PostPosted: Thu Aug 02, 2018 12:21 am    Post subject: Reply with quote

Hi Guys:

Thanx for the info...bad news I think:
Without the drive connected:
Code:
jserinki7 /home/jserink # lsusb -t
/:  Bus 02.Port 1: Dev 1, Class=root_hub, Driver=xhci_hcd/10p, 5000M
/:  Bus 01.Port 1: Dev 1, Class=root_hub, Driver=xhci_hcd/16p, 480M
    |__ Port 2: Dev 2, If 0, Class=Human Interface Device, Driver=usbhid, 1.5M
    |__ Port 2: Dev 2, If 1, Class=Human Interface Device, Driver=usbhid, 1.5M
    |__ Port 3: Dev 3, If 0, Class=Human Interface Device, Driver=usbhid, 1.5M
    |__ Port 6: Dev 4, If 0, Class=Wireless, Driver=btusb, 12M
    |__ Port 6: Dev 4, If 1, Class=Wireless, Driver=btusb, 12M
    |__ Port 10: Dev 5, If 0, Class=Application Specific Interface, Driver=, 12M
    |__ Port 10: Dev 5, If 1, Class=Chip/SmartCard, Driver=, 12M
    |__ Port 11: Dev 6, If 0, Class=Video, Driver=uvcvideo, 480M
    |__ Port 11: Dev 6, If 1, Class=Video, Driver=uvcvideo, 480M

With the Drive connected:
Code:
jserinki7 /home/jserink # lsusb -t
/:  Bus 02.Port 1: Dev 1, Class=root_hub, Driver=xhci_hcd/10p, 5000M
    |__ Port 1: Dev 5, If 0, Class=Mass Storage, Driver=usb-storage, 5000M
/:  Bus 01.Port 1: Dev 1, Class=root_hub, Driver=xhci_hcd/16p, 480M
    |__ Port 2: Dev 2, If 0, Class=Human Interface Device, Driver=usbhid, 1.5M
    |__ Port 2: Dev 2, If 1, Class=Human Interface Device, Driver=usbhid, 1.5M
    |__ Port 3: Dev 3, If 0, Class=Human Interface Device, Driver=usbhid, 1.5M
    |__ Port 6: Dev 4, If 0, Class=Wireless, Driver=btusb, 12M
    |__ Port 6: Dev 4, If 1, Class=Wireless, Driver=btusb, 12M
    |__ Port 10: Dev 5, If 0, Class=Application Specific Interface, Driver=, 12M
    |__ Port 10: Dev 5, If 1, Class=Chip/SmartCard, Driver=, 12M
    |__ Port 11: Dev 6, If 0, Class=Video, Driver=uvcvideo, 480M
    |__ Port 11: Dev 6, If 1, Class=Video, Driver=uvcvideo, 480M

it looks to be on its own. I confirmed this with lshw. Its on the second USB controller all by itself.

Looks like I'm out of luck. There is also no external power port to supply it from an external source which is too bad.

Cheers,
john

[Moderator edit: added [code] tags to preserve output layout. -Hu]
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Jaglover
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Joined: 29 May 2005
Posts: 6489
Location: Saint Amant, Acadiana

PostPosted: Thu Aug 02, 2018 12:30 am    Post subject: Reply with quote

You could use a powered USB hub.
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NeddySeagoon
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PostPosted: Thu Aug 02, 2018 7:07 pm    Post subject: Reply with quote

Or a Y-Cable.
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NeddySeagoon

Computer users fall into two groups:-
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