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alogim
Tux's lil' helper
Joined: 21 Aug 2015
Posts: 131
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 Posted: Thu May 03, 2018 4:34 pm Post subject: [SOLVED] Error while watching videos on Prime Video |
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I have the following programs:
- www-client/firefox version 59.0.2
- www-client/chromium version 66.0.3359.139
My GPU is a Sapphire Radeon HD 7950 and my monitor is a Dell SE2717H.
Whenever I try to watch a video on Prime Video with Firefox, I get the following message:
| Code: | Your web browser is missing a digital rights component.
In your web browser's address bar, type about:addons, press Enter, and then on the left, click Plugins. For the Widevine Content Decryption Module, select Always Activate, and then refresh the video's page and try watching the video.
If the video doesn't play, go back to Plugins, click the gear icon at the top of the page, and then click Check for Updates. When the plugins have updated, refresh the video's page, and then try watching the video. |
Firefox dropped support to external video plugins (if I am correct), so there is no such an option under Plugins.
Whenever I try to watch a video on Prime Video with Chromium, I get the following message:
| Code: | Protected Content Error
To watch protected content, in the top right of Chrome, click the three dots icon, and then tap Settings > Site settings > Protected content. Under Blocked, tap Amazon.com > Clear and Reset. Refresh or reload the video's detail page, and then tap Watch Now. |
So, first thing there is no such thing as Site Settings where they say there should be. I managed to find it under the green lock symbol, however under Site Settings there is no such an option called "Protected content".
What should I do?
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Desktop: Gigabyte X670E Aorus Master - 7950X3D - 2x16 GB - Sapphire RX 7900XTX Vapor-X - 1 TB MP700 - be quiet! 800 FX - Samsung Odyssey Ark 55"
Phone: Samsung Galaxy S22 Ultra - 256 GB - 12 GB
Last edited by alogim on Sat May 05, 2018 7:31 pm; edited 1 time in total |
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fedeliallalinea
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| Posted: Thu May 03, 2018 5:10 pm Post subject: |
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In firefox on settings you tried enable 'Play DRM Content"?
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alogim
Tux's lil' helper
Joined: 21 Aug 2015
Posts: 131
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| Posted: Thu May 03, 2018 5:46 pm Post subject: |
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Thank you for the quick answer. That option was not even visible. I had to go inside about:config and set browser.eme.ui.enabled to true. That does not solved the issue though.
I tried downloading the latest stable version of www-client/firefox-bin: there, I disabled and enabled Play DRM Content and everything works perfectly, in fact in about:plugins I can see the Widevine Content Decryption Module listed. It started to update itself as soon as I re-enabled Play DRM Content.
So, the problems seems related to the non-binary version of Firefox: there, no such module is listed. I also tried enabling and disabling Play DRM Content, but no avail. I also checked the USE flags used during the build:
| Code: |
dbus gmp-autoupdate pulseaudio screenshot startup-notification -bindist -custom-cflags -custom-optimization -debug -eme-free -hardened -hwaccel -jack (-neon) (-selinux) -system-harfbuzz -system-icu -system-jpeg -system-libevent -system-libvpx -system-sqlite {-test} -wifi
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Desktop: Gigabyte X670E Aorus Master - 7950X3D - 2x16 GB - Sapphire RX 7900XTX Vapor-X - 1 TB MP700 - be quiet! 800 FX - Samsung Odyssey Ark 55"
Phone: Samsung Galaxy S22 Ultra - 256 GB - 12 GB
Last edited by alogim on Thu May 03, 2018 7:08 pm; edited 1 time in total |
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fedeliallalinea
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Joined: 08 Mar 2003
Posts: 30915
Location: here
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| Posted: Thu May 03, 2018 6:05 pm Post subject: |
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In my firefox-59.0.2 the option is visible in Settings and when I try to play a video with drm a message appear with a button for enable drm (like this image).
My use flags
| Code: | | USE="dbus gmp-autoupdate hwaccel kde nsplugin pulseaudio screenshot startup-notification system-harfbuzz system-jpeg system-libevent system-libvpx system-sqlite -bindist -custom-cflags -custom-optimization -debug -eme-free -hardened -jack (-neon) (-selinux) -system-icu {-test} -wifi" L10N="de fr it -ach -af -an -ar -as -ast -az -bg -bn-BD -bn-IN -br -bs -ca -cak -cs -cy -da -dsb -el -en-GB -en-ZA -eo -es-AR -es-CL -es-ES -es-MX -et -eu -fa -ff -fi -fy -ga -gd -gl -gn -gu -he -hi -hr -hsb -hu -hy -id -is -ja -ka -kab -kk -km -kn -ko -lij -lt -lv -mai -mk -ml -mr -ms -nb -nl -nn -or -pa -pl -pt-BR -pt-PT -rm -ro -ru -si -sk -sl -son -sq -sr -sv -ta -te -th -tr -uk -uz -vi -xh -zh-CN -zh-TW" |
EDIT: yes I use www-client/firefox-kde-opensuse not in official portage tree but the ebuild is the same with some patches for kde integration
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alogim
Tux's lil' helper
Joined: 21 Aug 2015
Posts: 131
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| Posted: Thu May 03, 2018 7:10 pm Post subject: |
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Yeah, I got that message only on the binary version of firefox, when I disabled Play DRM Content. If I try and disable it on the non-binary version, no message appears.
EDIT: I tried several times and finally the message was shown. However, under Plugins, only OpenH264 Video Codec provided by Cisco Systems, Inc. 1.7.1 is present. The Widevine Content Decryption Module is not listed at all.
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Desktop: Gigabyte X670E Aorus Master - 7950X3D - 2x16 GB - Sapphire RX 7900XTX Vapor-X - 1 TB MP700 - be quiet! 800 FX - Samsung Odyssey Ark 55"
Phone: Samsung Galaxy S22 Ultra - 256 GB - 12 GB |
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Hu
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Joined: 06 Mar 2007
Posts: 21633
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| Posted: Fri May 04, 2018 1:53 am Post subject: Re: Error while watching videos on Prime Video |
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| alogim wrote: | | What should I do? |
Contact the provider and ask them to fix the settings on their video. They chose to serve a Digital Restrictions Management-encumbered video (sometimes misspelled "Digital Rights Management" by doublethink groups that think "copy protection" is the right name for a system that prevents copying) when open formats are widely supported. Let the provider deal with getting it to work properly. |
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Josef.95
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Joined: 03 Sep 2007
Posts: 4554
Location: Germany
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| Posted: Sat May 05, 2018 8:26 am Post subject: Error while watching videos on Prime Video |
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Hm I'm not sure, but the first firefox-59.0.2.ebuild has a Bug 654072
This Bug is already fixed, without a revision bump.
Please try a fresh `emerge --sync` and then a firefox rebuild. |
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alogim
Tux's lil' helper
Joined: 21 Aug 2015
Posts: 131
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| Posted: Sat May 05, 2018 12:00 pm Post subject: |
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| Hu wrote: | | Contact the provider and ask them to fix the settings on their video. They chose to serve a Digital Restrictions Management-encumbered video (sometimes misspelled "Digital Rights Management" by doublethink groups that think "copy protection" is the right name for a system that prevents copying) when open formats are widely supported. Let the provider deal with getting it to work properly. |
Well, it is certainly not a good practice, however, as I explained, this problem only occurs on the non-binary version of Firefox/Chromium. The binary version of Firefox in fact allows me watching any movie/tv series on Prime Video.
| Josef.95 wrote: | Hm I'm not sure, but the first firefox-59.0.2.ebuild has a Bug 654072
This Bug is already fixed, without a revision bump.
Please try a fresh `emerge --sync` and then a firefox rebuild. |
I will try that as soon as possible.
_________________
Desktop: Gigabyte X670E Aorus Master - 7950X3D - 2x16 GB - Sapphire RX 7900XTX Vapor-X - 1 TB MP700 - be quiet! 800 FX - Samsung Odyssey Ark 55"
Phone: Samsung Galaxy S22 Ultra - 256 GB - 12 GB |
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alogim
Tux's lil' helper
Joined: 21 Aug 2015
Posts: 131
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| Posted: Sat May 05, 2018 7:31 pm Post subject: Re: Error while watching videos on Prime Video |
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| Josef.95 wrote: | Hm I'm not sure, but the first firefox-59.0.2.ebuild has a Bug 654072
This Bug is already fixed, without a revision bump.
Please try a fresh `emerge --sync` and then a firefox rebuild. |
That fixed the issue. Thank you very much! 
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Desktop: Gigabyte X670E Aorus Master - 7950X3D - 2x16 GB - Sapphire RX 7900XTX Vapor-X - 1 TB MP700 - be quiet! 800 FX - Samsung Odyssey Ark 55"
Phone: Samsung Galaxy S22 Ultra - 256 GB - 12 GB |
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