I can't scan. HP LaserJet Pro MFP M28a. Help me pls!

TolyProg · n00b Joined: 23 Jul 2020 Posts: 34

Hello. I newbie in Gentoo. Month ago I installed Gentoo as main system instead Arch. My MFP worked with Arch. But it can't scan on Gentoo. When I ran "scanimage" on Gentoo it was fault with address boundary error. Then I installed arch but MFP can't scan. Why? Then I tried scan on Ubuntu and Debian livecds but MFP don't scan. I connected MFP to Windows PC and it's scan! Whyy? I was sadly. Then I installed Funtoo as main system instead arch. But I also can't scan. Address boundary error. I think maybe one of components such as sane or hplip or libusb was updated and this is cause of my "Tragedy of sleeping MFP". But why changes in this components was added to Debian's stable repositories so fastly? I have installed hplip and hplip-plugin. Also I added options to my USE flag and rebuild @world. Also I try run xsane as root but MFP don't scan. Help me please!

Banana · Veteran Joined: 21 May 2004 Posts: 1392 Location: Germany

hello TolyProg.

first of all I think you need to decide which system you want to use and focus in this one. If it will be gentoo then post some more information about it.

use wgetpaste (or any other paste service) and provide the output of

TolyProg · n00b Joined: 23 Jul 2020 Posts: 34

TolyProg · n00b Joined: 23 Jul 2020 Posts: 34

Thanks for wgetpaste! I just learn how to use it!

Output of emerge --info: https://dpaste.com/HBHBAAA45
Output of lspci -kv: https://dpaste.com/7LPGWD7R8
Output of lsusb -v: https://dpaste.com/CAMRWTD8W

TolyProg · n00b Joined: 23 Jul 2020 Posts: 34

Banana · Veteran Joined: 21 May 2004 Posts: 1392 Location: Germany

I'm not an export in this topic. Just wanted to make sure you can provide the required information.

What software you do use to scan? Are there any error messages from this software?
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TolyProg · n00b Joined: 23 Jul 2020 Posts: 34

Ok. I try xsane and simple-scan as root but all crashes with address boundary error.

Banana · Veteran Joined: 21 May 2004 Posts: 1392 Location: Germany

can you please past the error massage?
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TolyProg · n00b Joined: 23 Jul 2020 Posts: 34

How? I using fish shell. Apps crashing with this error:

Goverp · Advocate Joined: 07 Mar 2007 Posts: 2007

TolyProg · n00b Joined: 23 Jul 2020 Posts: 34

I using Funtoo now. What kernel options I need enable for scan?

Banana · Veteran Joined: 21 May 2004 Posts: 1392 Location: Germany

Don't know the differences but those links should also work for funtoo
https://wiki.gentoo.org/wiki/SANE
https://forums.gentoo.org/viewtopic-t-210616-start-0.html
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TolyProg · n00b Joined: 23 Jul 2020 Posts: 34

I viewed this pages but I can't emerge hotplug because

fturco · Veteran Joined: 08 Dec 2010 Posts: 1181 Location: Italy

That thread is very old (2004).

TolyProg · n00b Joined: 23 Jul 2020 Posts: 34

Ok. By the way I have enabled all options for scan in kernel.

NeddySeagoon · Posted: Fri Jul 24, 2020 5:47 pm Post subject:

Moved from Kernel & Hardware to Unsupported Software.

Funtoo is not Gentoo.

Unsupported Software is a warning to others, no a sign that you won't be supported.

Try hplip and the help in this bug
_________________
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NeddySeagoon

Computer users fall into two groups:-
those that do backups
those that have never had a hard drive fail.

TolyProg · n00b Joined: 23 Jul 2020 Posts: 34

My model of MFP haven't support of airprint.

NeddySeagoon · Posted: Fri Jul 24, 2020 6:10 pm Post subject:

TolyProg,

That means you don't dave to worry about it being on then.
Further down the bug it was shown that tuning off Airprint didn't help anyway.

The first step is to install hpilp. It should both print and scan.
_________________
Regards,

NeddySeagoon

Computer users fall into two groups:-
those that do backups
those that have never had a hard drive fail.

TolyProg · n00b Joined: 23 Jul 2020 Posts: 34

I have installed hplip and hplip-plugin.
My hplip version is 3.20.6

TolyProg · n00b Joined: 23 Jul 2020 Posts: 34

I can print but can't scan.

NeddySeagoon · Posted: Fri Jul 24, 2020 6:30 pm Post subject:

TolyProg,

Are you using hplip?
_________________
Regards,

NeddySeagoon

Computer users fall into two groups:-
those that do backups
those that have never had a hard drive fail.

TolyProg · n00b Joined: 23 Jul 2020 Posts: 34

I says yes. I using hplip. I found in bugtracker message from human who's downgrade hplip 3.20.6 to 3.20.3 and it is works for him. I continue finding ways to solve my problem next day because I living in Siberia and now in my region is 23:54.

NeddySeagoon · Posted: Fri Jul 24, 2020 7:12 pm Post subject:

TolyProg,

We will still be here. Have a good sleep.
_________________
Regards,

NeddySeagoon

Computer users fall into two groups:-
those that do backups
those that have never had a hard drive fail.

TolyProg · n00b Joined: 23 Jul 2020 Posts: 34

So I am here. How to emerge the hplip 3.20.3?

fturco · Veteran Joined: 08 Dec 2010 Posts: 1181 Location: Italy