Computer freezes when starting Libreoffice [solved]

MadNoah · n00b Joined: 16 May 2018 Posts: 24

I have libreoffice-6.1.4.2 installed on my (unstable) system. The problem first occurred when i changed the measurement unit from inch to millimeter and restarted office.
It freezed my System (Lenovo Thinkpad E485).
From then on only loads the branding when starting Libreoffice, but instead of the application window the screen freezes and keystrokes have no effect.

Things i have tried so far:

Deleted cache and config files
I have re-emerged libreoffice and all of its dependencies but the problem persists.

emerge --info

MadNoah · n00b Joined: 16 May 2018 Posts: 24

Do any of you know a way to find out more about the error occurring?

mike155 · Posted: Sat Jan 12, 2019 12:11 am Post subject:

I see the use flag 'wayland' in your output of 'emerge --info'.

Did you start LibreOffice in Wayland mode? Does it work better if you start it in X11 mode? Try:

MadNoah · n00b Joined: 16 May 2018 Posts: 24

WAYLAND_DISPLAY='' /usr/bin/libreoffice --nologo

mike155 · Posted: Sat Jan 12, 2019 10:30 pm Post subject:

MadNoah,

Linux, X11 and LibreOffice are very mature and stable nowadays. It's very unusual that the whole system freezes when you start LibreOffice. That's probably also the reason why nobody (except me) answered so far.

But this tells us something: it's not a simple bug or mis-configuration. Something is fundamentally broken on your machine. It won't be easy to find the reason for the freezes - but we can try.

Please install a different (and stable) version of your graphics driver. Does that help?
Please try a different (and stable) kernel version. Does that help?
When the system freezes: are you still able to switch to a console window? Ore are you able to log in from a remote machine using ssh? If you are, please execute the 2 statements below and post the results:

Code:

w
free
Do you see any unusual messages in dmesg or in one of the log files after your desktop freezes?
Which desktop environment do you use?
Is LibreOffice the only program that is affected? What happens if you start Firefox, Thunderbird or other GUI programs? Do they work as expected? Or do you see any problems or artifacts?

Mike

MadNoah · n00b Joined: 16 May 2018 Posts: 24

1: The problem seem to persists also with the 4.14.83-kernel (i will try some others to)
2: Im allready on stable linux-firmware-20181218 & xf86-video-amdgpu-18.1.0 (Libreoffice worked flawless before with these versions installed)
3: No, its not possible to switch to anoter window or tty
4: No
5: I use Sway as my desktop enviroment so X11 support is provided by Xwayland. Sorry I should have mentioned that earlier.
6: Yes, LibreOffice the only program affected. The other Applications work (also those who need X11).

MadNoah · n00b Joined: 16 May 2018 Posts: 24

As espected the javaldx messeges disapear when bulding Libreoffice with use="-java" but still the system freezes.

Jaglover · Posted: Sat Jan 12, 2019 11:46 pm Post subject:

If you create a test user and run LibreOffice, do you still experience same freeze?
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mike155 · Posted: Sun Jan 13, 2019 12:37 am Post subject:

I just installed and launched Sway. LibreOffice runs perfectly fine - even after changing the measurement unit.

But I remember that I had system freezes last year when I tested Sway (I switched to Wayland and tested various desktop environments). I had to press the reset button to get out of those freezes. I think it was the only time I had freezes within the last 10+ years.

Could it be related to Sway? After all, it's still not marked as stable. Please try a different desktop environment. Weston for example - it's a Wayland compositor, it's small and it's easy to install. Does your machine also freeze if you start LibreOffice from a different desktop environment?

MadNoah · n00b Joined: 16 May 2018 Posts: 24

have started libreoffice as a new user and got nice little segfaults:

Hu · Moderator Joined: 06 Mar 2007 Posts: 21635

Where is the segmentation fault? The output you posted only shows diagnostics reporting that the Gtk libraries dislike how the caller is using them.

Jaglover · Posted: Sun Jan 13, 2019 5:03 pm Post subject:

I have to add these are not critical - I. E. they wont stop the application from working. Also I assume despite these warnings the application actually started and was usable. To conclude, now you know the problem is in your home directory. You mentioned you removed config files, what files exactly did you remove?
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MadNoah · n00b Joined: 16 May 2018 Posts: 24

i removed ( renamed the folder *.bak)
~/.config/libreoffice

MadNoah · n00b Joined: 16 May 2018 Posts: 24

The problem also occurs with weson 3.0.0 and 5.0.0.

MadNoah · n00b Joined: 16 May 2018 Posts: 24

I installed a stable gentoo system on the same machine yesterday, but the problem persists.
-allsaw i have (the same?) issue with Spotify [unrelatet, solved]

piep · n00b Joined: 10 Feb 2019 Posts: 16

Hey. I'm having the same issues with libreoffice.

app-office/libreoffice
Latest version available: 6.1.5.2
Latest version installed: 6.1.5.2
Size of files: 218,583 KiB
Homepage: https://www.libreoffice.org
Description: A full office productivity suite
License: || ( LGPL-3 MPL-1.1 )

on ~amd64, but I also had this issue few weeks ago on a stable system.

Standard emerging:
app-office/libreoffice-6.1.5.2::gentoo USE="bluetooth branding cups dbus gtk"

For me there is a crash without logfiles right after the splash screen.The pc freezes completely. Deleting cache and config files suggested in older workarounds didn't do it for me either.

I see you are using the same drivers as me:

VIDEO_CARDS="amdgpu radeonsi"

Which graphic card are you using, if i may ask?

lspci | grep VGA
03:00.0 VGA compatible controller: Advanced Micro Devices, Inc. [AMD/ATI] Vega 10 XL/XT [Radeon RX Vega 56/64] (rev c3)

by any chance?

edit: i've forgotten to mention that i'm using xfce4 as desktop environment + xfwm4

Ant P. · Watchman Joined: 18 Apr 2009 Posts: 6920

MadNoah · n00b Joined: 16 May 2018 Posts: 24

yes, im using a Vega Graphics Card.

@ piep: what DE are you using ?

piep · n00b Joined: 10 Feb 2019 Posts: 16

patrix_neo · Guru Joined: 08 Jan 2004 Posts: 520 Location: The Maldives

I got rid of vlc and installed openoffice. Worked frickin great. Way better loadingtimes and kind of compatible too. Just a side of the counter offer. Binary package though. No challange.
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poe_1957 · Posted: Fri Feb 15, 2019 10:04 pm Post subject: Freezing of Libreoffice

I encountered same problem of freezing, and after long trying i found out that instead of using all threads of the CPU.

:idea:

reducing the number of threads prevents the freezing of Libreoffice during the compile fase.

In my case i had make -j5 --> make -j3 solved the freezing problem.

Appearently Libreoffice blocks itself when using all threads.

Now i can compile without any problems.

Same issue with qtwebengine and qtwebkit.

mayby it is related to these 2 tools ?? Anyone who can investigate this ?
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MadNoah · n00b Joined: 16 May 2018 Posts: 24

I recompiled Libreoffice again using -j 1 but the Problem persists.

MadNoah · n00b Joined: 16 May 2018 Posts: 24

openoffice-bin and libreoffice-bin freeze as well.

asturm · Developer Joined: 05 Apr 2007 Posts: 8936

piep · n00b Joined: 10 Feb 2019 Posts: 16

Hey MadNoah,
after a lot of trial and error i managed to make it run by using the gtk legacy flag. That's ofc no solution but rather a workaround.
Make sure you start libreoffice from the console with the option --nologo at least for the first time.
Hope it helps for the time being.