SOLVED: Printer can print test pages, but doesn't show up

beerbellyswan · Last edited by beerbellyswan on Wed Feb 06, 2019 3:33 pm; edited 1 time in total

Hi folks - I'm stumped on this so am resorting to looking for help. I have an HP printer that I've set up ... seemingly correctly because i can print test pages. But when i try to print any actual content from an applicaiton (okular, chromium, whatever...), the printer shows up as offline for more than a week and I'm not able to print to it. As i mentioned though - i can print test pages from my linux box, and i can also print wirelessly to it from my smartphone. Any idea what would cause the applications to see the printer as offline even though its definitely online (and printing test pages from my linux box and real documents from my smartphone)?

thanks in advance!

Fitzcarraldo · Posted: Fri Feb 01, 2019 5:45 pm Post subject:

What does the command 'lpstat -p' return?
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beerbellyswan · Posted: Fri Feb 01, 2019 5:50 pm Post subject:

hi - thanks for the reply. this is what it says:

Fitzcarraldo · Posted: Fri Feb 01, 2019 6:38 pm Post subject:

Does the following command make a difference (or does its output show anything odd)?:

beerbellyswan · Posted: Fri Feb 01, 2019 7:01 pm Post subject:

nothing odd with the -d switch:

Jaglover · Posted: Fri Feb 01, 2019 7:12 pm Post subject:

Are you using net-print/hplip? It comes with hp-doctor CLI utility. Try running it.
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Fitzcarraldo · Posted: Fri Feb 01, 2019 11:48 pm Post subject:

If Jaglover's suggestion does not solve the problem, please post the output of the command 'lpinfo -v'.
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Clevo W230SS: amd64, VIDEO_CARDS="intel modesetting nvidia".
Compal NBLB2: ~amd64, xf86-video-ati. Dual boot Win 7 Pro 64-bit.
OpenRC udev elogind & KDE on both.
Fitzcarraldo's blog

beerbellyswan · Posted: Fri Feb 01, 2019 11:54 pm Post subject:

hp-doctor hangs so i can't get it to do anything useful. when i run with the "-d" switch, i can see it just sits here:

Fitzcarraldo · Posted: Sat Feb 02, 2019 12:18 am Post subject:

I wonder about 'network socket://192.168.86.46:9100'. I have used CUPS on my laptop to configure several networked HP printers in various offices, and I don't use a device URI of the form that you are using ('device-uri=hp:/net/ENVY_4520_series?ip=192.168.86.46' according to the output you posted for 'lpoptions -d ENVY_4520'), so I wonder if that could be the source of your problem. For example, below is the configuration I use for a networked HP Colour Laserjet 5550 in one office:

Jaglover · Posted: Sat Feb 02, 2019 12:20 am Post subject:

Yes, same here, this is the line from my /etc/cups/printers.conf

beerbellyswan · Posted: Tue Feb 05, 2019 12:16 am Post subject:

*sigh* - no dice:

beerbellyswan · Posted: Wed Feb 06, 2019 1:57 pm Post subject:

I've got a minor improvement - i found an application (libreoffice) that i can print from. But okular and chromium still cant which makes it very painful for pdf docs or anything in gmail...