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bugfarmer
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PostPosted: Thu Mar 27, 2014 10:10 am    Post subject: Brother MFC490CW Scanner driver issue Reply with quote

Hi All,

I upgraded the system to Linux Kernel 3.10.32-gentoo, sane-backends-1.0.24-r1 and brscan3-0.2.11-4.i386.rpm.

It worked before the upgrade but no longer.

I've been looking at issues like no usbfs or usbdevfs and cannot find out how to get these back into the kernel or even if they are needed.

sane-find-scanner returns:
Quote:
found USB scanner (vendor=0x04f9 [Brother], product=0x01fb [MFC-490CW]) at libusb:001:008


scanimage -L returns:
Quote:
No scanners were identified. If you were expecting something different, check that the scanner is plugged in, turned on and detected by the sane-find-scanner tool (if appropriate). Please read the documentation which came with this software (README, FAQ, manpages).


Any ideas anyone?
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PostPosted: Thu Mar 27, 2014 7:43 pm    Post subject: Reply with quote

in /etc/sane.d/dll.conf

is the brother3 entry (or similar) available ?


running scanimage as root makes a difference ?
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PostPosted: Fri Mar 28, 2014 10:48 am    Post subject: Reply with quote

/etc/sane.d/dll.conf contains
Quote:
brother3
and I have created /etc/sane.d/brother3.conf and it contains
Quote:
#Brother MFC-490CW
usb 0x04f9 0x01fb



ls -l /dev/usb/ lists only
Quote:
crw-rw-rw- 1 root root 180, 96 Mar 25 13:12 hiddev0
crw-rw---- 1 root lp 180, 0 Mar 28 08:04 lp0
crw-rw---- 1 root lp 180, 1 Mar 25 22:24 lp1
which corresponds to the 2 printers I have connected. hiddev0 I think is the scanner. I've manually set the permissions on hiddev0 for the moment.
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PostPosted: Fri Mar 28, 2014 2:32 pm    Post subject: Reply with quote

switched the connected USB cable ?

try connecting the printer on a USB 2.0 port,


Code:
scanimage -d libusb:001:008
works ?


did you upgrade the brscan3 library/wrapper, too ?

how about permissions and udev ?

extract the rpm-file like so:

Code:
rpm2targz brscan3-0.2.11-4.i386.rpm


then take a look what files are included and (potentially) got installed, afterwards check those locally for permissions (had issues with those in the past, too)


shouldn't the lp module be blacklisted ? I remember having had issues with it:

https://wiki.archlinux.org/index.php/CUPS#Blacklisting_usblp

Code:
zcat /proc/config.gz | grep USB
# CAN USB interfaces
# CONFIG_CAN_EMS_USB is not set
# CONFIG_CAN_ESD_USB2 is not set
# CONFIG_CAN_KVASER_USB is not set
# CONFIG_CAN_PEAK_USB is not set
# CONFIG_CAN_8DEV_USB is not set
CONFIG_BT_HCIBTUSB=m
CONFIG_BT_HCIBFUSB=m
# CONFIG_USB_SWITCH_FSA9480 is not set
# USB Network Adapters
CONFIG_USB_CATC=m
CONFIG_USB_KAWETH=m
CONFIG_USB_PEGASUS=m
CONFIG_USB_RTL8150=m
CONFIG_USB_RTL8152=m
CONFIG_USB_USBNET=m
CONFIG_USB_NET_AX8817X=m
CONFIG_USB_NET_AX88179_178A=m
CONFIG_USB_NET_CDCETHER=m
CONFIG_USB_NET_CDC_EEM=m
CONFIG_USB_NET_CDC_NCM=m
CONFIG_USB_NET_HUAWEI_CDC_NCM=m
CONFIG_USB_NET_CDC_MBIM=m
CONFIG_USB_NET_DM9601=m
CONFIG_USB_NET_SR9700=m
CONFIG_USB_NET_SMSC75XX=m
CONFIG_USB_NET_SMSC95XX=m
CONFIG_USB_NET_GL620A=m
CONFIG_USB_NET_NET1080=m
CONFIG_USB_NET_PLUSB=m
CONFIG_USB_NET_MCS7830=m
CONFIG_USB_NET_RNDIS_HOST=m
CONFIG_USB_NET_CDC_SUBSET=m
CONFIG_USB_ALI_M5632=y
CONFIG_USB_AN2720=y
CONFIG_USB_BELKIN=y
CONFIG_USB_ARMLINUX=y
CONFIG_USB_EPSON2888=y
CONFIG_USB_KC2190=y
CONFIG_USB_NET_ZAURUS=m
CONFIG_USB_NET_CX82310_ETH=m
CONFIG_USB_NET_KALMIA=m
CONFIG_USB_NET_QMI_WWAN=m
CONFIG_USB_HSO=m
CONFIG_USB_NET_INT51X1=m
CONFIG_USB_CDC_PHONET=m
CONFIG_USB_IPHETH=m
CONFIG_USB_SIERRA_NET=m
CONFIG_USB_VL600=m
CONFIG_LIBERTAS_THINFIRM_USB=m
CONFIG_AT76C50X_USB=m
CONFIG_USB_ZD1201=m
CONFIG_USB_NET_RNDIS_WLAN=m
CONFIG_LIBERTAS_USB=m
# CONFIG_ORINOCO_USB is not set
CONFIG_P54_USB=m
CONFIG_RT2500USB=m
CONFIG_RT73USB=m
CONFIG_RT2800USB=m
# CONFIG_RT2800USB_RT33XX is not set
# CONFIG_RT2800USB_RT35XX is not set
# CONFIG_RT2800USB_RT3573 is not set
# CONFIG_RT2800USB_RT53XX is not set
# CONFIG_RT2800USB_RT55XX is not set
# CONFIG_RT2800USB_UNKNOWN is not set
CONFIG_RT2X00_LIB_USB=m
CONFIG_MISDN_HFCUSB=m
CONFIG_MOUSE_SYNAPTICS_USB=y
CONFIG_TABLET_USB_ACECAD=m
CONFIG_TABLET_USB_AIPTEK=m
CONFIG_TABLET_USB_GTCO=m
# CONFIG_TABLET_USB_HANWANG is not set
CONFIG_TABLET_USB_KBTAB=m
CONFIG_TABLET_USB_WACOM=m
CONFIG_TOUCHSCREEN_USB_COMPOSITE=m
CONFIG_TOUCHSCREEN_USB_EGALAX=y
CONFIG_TOUCHSCREEN_USB_PANJIT=y
CONFIG_TOUCHSCREEN_USB_3M=y
CONFIG_TOUCHSCREEN_USB_ITM=y
CONFIG_TOUCHSCREEN_USB_ETURBO=y
CONFIG_TOUCHSCREEN_USB_GUNZE=y
CONFIG_TOUCHSCREEN_USB_DMC_TSC10=y
CONFIG_TOUCHSCREEN_USB_IRTOUCH=y
CONFIG_TOUCHSCREEN_USB_IDEALTEK=y
CONFIG_TOUCHSCREEN_USB_GENERAL_TOUCH=y
CONFIG_TOUCHSCREEN_USB_GOTOP=y
CONFIG_TOUCHSCREEN_USB_JASTEC=y
CONFIG_TOUCHSCREEN_USB_ELO=y
CONFIG_TOUCHSCREEN_USB_E2I=y
CONFIG_TOUCHSCREEN_USB_ZYTRONIC=y
CONFIG_TOUCHSCREEN_USB_ETT_TC45USB=y
CONFIG_TOUCHSCREEN_USB_NEXIO=y
# CONFIG_TOUCHSCREEN_USB_EASYTOUCH is not set
CONFIG_I2C_TINY_USB=m
CONFIG_MEDIA_USB_SUPPORT=y
CONFIG_USB_VIDEO_CLASS=m
CONFIG_USB_VIDEO_CLASS_INPUT_EVDEV=y
CONFIG_USB_GSPCA=m
CONFIG_USB_M5602=m
CONFIG_USB_STV06XX=m
CONFIG_USB_GL860=m
CONFIG_USB_GSPCA_BENQ=m
CONFIG_USB_GSPCA_CONEX=m
CONFIG_USB_GSPCA_CPIA1=m
CONFIG_USB_GSPCA_ETOMS=m
CONFIG_USB_GSPCA_FINEPIX=m
CONFIG_USB_GSPCA_JEILINJ=m
CONFIG_USB_GSPCA_JL2005BCD=m
CONFIG_USB_GSPCA_KINECT=m
CONFIG_USB_GSPCA_KONICA=m
CONFIG_USB_GSPCA_MARS=m
CONFIG_USB_GSPCA_MR97310A=m
CONFIG_USB_GSPCA_NW80X=m
CONFIG_USB_GSPCA_OV519=m
CONFIG_USB_GSPCA_OV534=m
CONFIG_USB_GSPCA_OV534_9=m
CONFIG_USB_GSPCA_PAC207=m
CONFIG_USB_GSPCA_PAC7302=m
CONFIG_USB_GSPCA_PAC7311=m
CONFIG_USB_GSPCA_SE401=m
CONFIG_USB_GSPCA_SN9C2028=m
CONFIG_USB_GSPCA_SN9C20X=m
CONFIG_USB_GSPCA_SONIXB=m
CONFIG_USB_GSPCA_SONIXJ=m
CONFIG_USB_GSPCA_SPCA500=m
CONFIG_USB_GSPCA_SPCA501=m
CONFIG_USB_GSPCA_SPCA505=m
CONFIG_USB_GSPCA_SPCA506=m
CONFIG_USB_GSPCA_SPCA508=m
CONFIG_USB_GSPCA_SPCA561=m
CONFIG_USB_GSPCA_SPCA1528=m
CONFIG_USB_GSPCA_SQ905=m
CONFIG_USB_GSPCA_SQ905C=m
CONFIG_USB_GSPCA_SQ930X=m
CONFIG_USB_GSPCA_STK014=m
CONFIG_USB_GSPCA_STK1135=m
CONFIG_USB_GSPCA_STV0680=m
CONFIG_USB_GSPCA_SUNPLUS=m
CONFIG_USB_GSPCA_T613=m
CONFIG_USB_GSPCA_TOPRO=m
CONFIG_USB_GSPCA_TV8532=m
CONFIG_USB_GSPCA_VC032X=m
CONFIG_USB_GSPCA_VICAM=m
CONFIG_USB_GSPCA_XIRLINK_CIT=m
CONFIG_USB_GSPCA_ZC3XX=m
CONFIG_USB_PWC=m
# CONFIG_USB_PWC_DEBUG is not set
CONFIG_USB_PWC_INPUT_EVDEV=y
CONFIG_USB_ZR364XX=m
CONFIG_USB_STKWEBCAM=m
CONFIG_USB_S2255=m
CONFIG_USB_SN9C102=m
# CONFIG_VIDEO_USBTV is not set
# Webcam, TV (analog/digital) USB devices
CONFIG_SND_USB=y
CONFIG_SND_USB_AUDIO=m
CONFIG_SND_USB_UA101=m
CONFIG_SND_USB_USX2Y=m
CONFIG_SND_USB_CAIAQ=m
CONFIG_SND_USB_CAIAQ_INPUT=y
CONFIG_SND_USB_US122L=m
CONFIG_SND_USB_6FIRE=m
CONFIG_SND_USB_HIFACE=m
# USB HID support
CONFIG_USB_HID=y
CONFIG_USB_HIDDEV=y
CONFIG_USB_OHCI_LITTLE_ENDIAN=y
CONFIG_USB_SUPPORT=y
CONFIG_USB_COMMON=y
CONFIG_USB_ARCH_HAS_HCD=y
CONFIG_USB=y
CONFIG_USB_DEBUG=y
CONFIG_USB_ANNOUNCE_NEW_DEVICES=y
# Miscellaneous USB options
CONFIG_USB_DEFAULT_PERSIST=y
CONFIG_USB_DYNAMIC_MINORS=y
# CONFIG_USB_OTG is not set
# CONFIG_USB_OTG_WHITELIST is not set
# CONFIG_USB_OTG_BLACKLIST_HUB is not set
CONFIG_USB_MON=y
CONFIG_USB_WUSB_CBAF=y
# CONFIG_USB_WUSB_CBAF_DEBUG is not set
# USB Host Controller Drivers
CONFIG_USB_C67X00_HCD=m
CONFIG_USB_XHCI_HCD=m
CONFIG_USB_EHCI_HCD=y
CONFIG_USB_EHCI_ROOT_HUB_TT=y
CONFIG_USB_EHCI_TT_NEWSCHED=y
CONFIG_USB_EHCI_PCI=y
CONFIG_USB_EHCI_HCD_PLATFORM=m
CONFIG_USB_OXU210HP_HCD=m
CONFIG_USB_ISP116X_HCD=m
CONFIG_USB_ISP1760_HCD=m
CONFIG_USB_ISP1362_HCD=m
# CONFIG_USB_FUSBH200_HCD is not set
CONFIG_USB_FOTG210_HCD=m
# CONFIG_USB_OHCI_HCD is not set
CONFIG_USB_UHCI_HCD=y
CONFIG_USB_U132_HCD=m
CONFIG_USB_SL811_HCD=m
# CONFIG_USB_SL811_HCD_ISO is not set
CONFIG_USB_R8A66597_HCD=m
CONFIG_USB_HCD_SSB=m
# CONFIG_USB_HCD_TEST_MODE is not set
# USB Device Class drivers
CONFIG_USB_ACM=m
# CONFIG_USB_PRINTER is not set
CONFIG_USB_WDM=m
# CONFIG_USB_TMC is not set
# NOTE: USB_STORAGE depends on SCSI but BLK_DEV_SD may
# also be needed; see USB_STORAGE Help for more info
CONFIG_USB_STORAGE=m
# CONFIG_USB_STORAGE_DEBUG is not set
CONFIG_USB_STORAGE_REALTEK=m
CONFIG_USB_STORAGE_DATAFAB=m
CONFIG_USB_STORAGE_FREECOM=m
CONFIG_USB_STORAGE_ISD200=m
CONFIG_USB_STORAGE_USBAT=m
CONFIG_USB_STORAGE_SDDR09=m
CONFIG_USB_STORAGE_SDDR55=m
CONFIG_USB_STORAGE_JUMPSHOT=m
CONFIG_USB_STORAGE_ALAUDA=m
CONFIG_USB_STORAGE_ONETOUCH=m
CONFIG_USB_STORAGE_KARMA=m
CONFIG_USB_STORAGE_CYPRESS_ATACB=m
CONFIG_USB_STORAGE_ENE_UB6250=m
# USB Imaging devices
CONFIG_USB_MDC800=m
CONFIG_USB_MICROTEK=m
# CONFIG_USB_DWC3 is not set
# CONFIG_USB_CHIPIDEA is not set
# USB port drivers
CONFIG_USB_SERIAL=m
# CONFIG_USB_SERIAL_GENERIC is not set
CONFIG_USB_SERIAL_SIMPLE=m
CONFIG_USB_SERIAL_AIRCABLE=m
CONFIG_USB_SERIAL_ARK3116=m
CONFIG_USB_SERIAL_BELKIN=m
CONFIG_USB_SERIAL_CH341=m
CONFIG_USB_SERIAL_WHITEHEAT=m
CONFIG_USB_SERIAL_DIGI_ACCELEPORT=m
CONFIG_USB_SERIAL_CP210X=m
CONFIG_USB_SERIAL_CYPRESS_M8=m
CONFIG_USB_SERIAL_EMPEG=m
CONFIG_USB_SERIAL_FTDI_SIO=m
CONFIG_USB_SERIAL_VISOR=m
CONFIG_USB_SERIAL_IPAQ=m
CONFIG_USB_SERIAL_IR=m
CONFIG_USB_SERIAL_EDGEPORT=m
CONFIG_USB_SERIAL_EDGEPORT_TI=m
CONFIG_USB_SERIAL_F81232=m
CONFIG_USB_SERIAL_GARMIN=m
CONFIG_USB_SERIAL_IPW=m
CONFIG_USB_SERIAL_IUU=m
CONFIG_USB_SERIAL_KEYSPAN_PDA=m
# CONFIG_USB_SERIAL_KEYSPAN is not set
CONFIG_USB_SERIAL_KLSI=m
CONFIG_USB_SERIAL_KOBIL_SCT=m
CONFIG_USB_SERIAL_MCT_U232=m
CONFIG_USB_SERIAL_METRO=m
CONFIG_USB_SERIAL_MOS7720=m
CONFIG_USB_SERIAL_MOS7840=m
CONFIG_USB_SERIAL_NAVMAN=m
CONFIG_USB_SERIAL_PL2303=m
CONFIG_USB_SERIAL_OTI6858=m
CONFIG_USB_SERIAL_QCAUX=m
CONFIG_USB_SERIAL_QUALCOMM=m
CONFIG_USB_SERIAL_SPCP8X5=m
CONFIG_USB_SERIAL_SAFE=m
# CONFIG_USB_SERIAL_SAFE_PADDED is not set
CONFIG_USB_SERIAL_SIERRAWIRELESS=m
CONFIG_USB_SERIAL_SYMBOL=m
CONFIG_USB_SERIAL_TI=m
CONFIG_USB_SERIAL_CYBERJACK=m
CONFIG_USB_SERIAL_XIRCOM=m
CONFIG_USB_SERIAL_WWAN=m
CONFIG_USB_SERIAL_OPTION=m
CONFIG_USB_SERIAL_OMNINET=m
CONFIG_USB_SERIAL_OPTICON=m
CONFIG_USB_SERIAL_XSENS_MT=m
CONFIG_USB_SERIAL_WISHBONE=m
CONFIG_USB_SERIAL_ZTE=m
CONFIG_USB_SERIAL_SSU100=m
CONFIG_USB_SERIAL_QT2=m
# CONFIG_USB_SERIAL_DEBUG is not set
# USB Miscellaneous drivers
CONFIG_USB_EMI62=m
CONFIG_USB_EMI26=m
CONFIG_USB_ADUTUX=m
CONFIG_USB_SEVSEG=m
CONFIG_USB_RIO500=m
# CONFIG_USB_LEGOTOWER is not set
CONFIG_USB_LCD=m
CONFIG_USB_LED=m
CONFIG_USB_CYPRESS_CY7C63=m
CONFIG_USB_CYTHERM=m
CONFIG_USB_IDMOUSE=m
CONFIG_USB_FTDI_ELAN=m
# CONFIG_USB_APPLEDISPLAY is not set
# CONFIG_USB_SISUSBVGA is not set
# CONFIG_USB_LD is not set
# CONFIG_USB_TRANCEVIBRATOR is not set
# CONFIG_USB_IOWARRIOR is not set
# CONFIG_USB_TEST is not set
# CONFIG_USB_EHSET_TEST_FIXTURE is not set
# CONFIG_USB_ISIGHTFW is not set
# CONFIG_USB_YUREX is not set
CONFIG_USB_EZUSB_FX2=m
# CONFIG_USB_HSIC_USB3503 is not set
CONFIG_USB_ATM=m
CONFIG_USB_SPEEDTOUCH=m
CONFIG_USB_CXACRU=m
CONFIG_USB_UEAGLEATM=m
CONFIG_USB_XUSBATM=m
# USB Physical Layer drivers
# CONFIG_USB_PHY is not set
# CONFIG_NOP_USB_XCEIV is not set
# CONFIG_SAMSUNG_USB2PHY is not set
# CONFIG_SAMSUNG_USB3PHY is not set
# CONFIG_USB_ISP1301 is not set
# CONFIG_USB_RCAR_PHY is not set
# CONFIG_USB_GADGET is not set
# CONFIG_USBIP_CORE is not set
# CONFIG_PRISM2_USB is not set
# CONFIG_LINE6_USB is not set
# CONFIG_USB_SERIAL_QUATECH2 is not set
# CONFIG_USB_ENESTORAGE is not set
# CONFIG_USB_WPAN_HCD is not set
# CONFIG_USB_DWC2 is not set
# CONFIG_USB_BTMTK is not set




Quote:
[ 6033.445438] hub 2-1:1.0: state 7 ports 8 chg 0000 evt 0020
[ 6033.445681] hub 2-1:1.0: port 5, status 0101, change 0001, 12 Mb/s
[ 6033.564559] hub 2-1:1.0: debounce: port 5: total 100ms stable 100ms status 0x101
[ 6033.631251] usb 2-1.5: new high-speed USB device number 5 using ehci-pci
[ 6033.715914] usb 2-1.5: default language 0x0409
[ 6033.716702] usb 2-1.5: udev 5, busnum 2, minor = 132
[ 6033.716708] usb 2-1.5: New USB device found, idVendor=04f9, idProduct=01f3
[ 6033.716712] usb 2-1.5: New USB device strings: Mfr=1, Product=2, SerialNumber=3
[ 6033.716716] usb 2-1.5: Product: MFC-6490CW
[ 6033.716719] usb 2-1.5: Manufacturer: Brother
[ 6033.716722] usb 2-1.5: SerialNumber: 00000000000000
[ 6033.716863] usb 2-1.5: usb_probe_device
[ 6033.716871] usb 2-1.5: configuration #1 chosen from 1 choice
[ 6033.717018] usb 2-1.5: adding 2-1.5:1.0 (config #1, interface 0)
[ 6033.717143] usb 2-1.5: adding 2-1.5:1.1 (config #1, interface 1)
[ 6033.717250] usb 2-1.5: adding 2-1.5:1.2 (config #1, interface 2)
[ 6033.717343] usb 2-1.5: adding 2-1.5:1.3 (config #1, interface 3)
[ 6033.717399] usb-storage 2-1.5:1.3: usb_probe_interface
[ 6033.717408] usb-storage 2-1.5:1.3: usb_probe_interface - got id
[ 6033.717413] usb-storage 2-1.5:1.3: USB Mass Storage device detected
[ 6033.717473] scsi11 : usb-storage 2-1.5:1.3
[ 6034.738102] scsi 11:0:0:0: Direct-Access Brother MFC-6490CW 1.00 PQ: 0 ANSI: 2
[ 6034.738653] sd 11:0:0:0: Attached scsi generic sg6 type 0
[ 6034.798350] sd 11:0:0:0: [sde] Attached SCSI removable disk

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bugfarmer
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Joined: 24 Sep 2006
Posts: 46

PostPosted: Sat Mar 29, 2014 1:38 pm    Post subject: Reply with quote

Everything in the RPM seams to be there. I cannot find "brscan3" wrapper script in the RPM.

dmesg says this when I plug in the MFC-490cw:
Quote:
[69342.667027] usb 1-3: new high-speed USB device number 7 using ehci-pci
[69342.782401] usb 1-3: New USB device found, idVendor=04f9, idProduct=01fb
[69342.782409] usb 1-3: New USB device strings: Mfr=1, Product=2, SerialNumber=3
[69342.782416] usb 1-3: Product: MFC-490CW
[69342.782422] usb 1-3: Manufacturer: Brother
[69342.782429] usb 1-3: SerialNumber: BROL8F425724
[69342.784572] usblp 1-3:1.0: usblp1: USB Bidirectional printer dev 7 if 0 alt 0 proto 2 vid 0x04F9 pid 0x01FB
[69342.784903] usb-storage 1-3:1.3: USB Mass Storage device detected
[69342.787952] scsi7 : usb-storage 1-3:1.3
[69343.811948] scsi 7:0:0:0: Direct-Access Brother MFC-490CW 1.00 PQ: 0 ANSI: 2
[69343.812481] sd 7:0:0:0: Attached scsi generic sg3 type 0
[69343.872061] sd 7:0:0:0: [sdd] Attached SCSI removable disk

It can be seen that the printer and card slots get recognised but not the scanner.
I got udev to trigger a script when that paricular entry was hit. It got triggered so the device is being recognised by udev and setting libsane_matched. Although I cannot see that environment variable by running "set" as root.
I'm rapidly loosing the will to live.
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PostPosted: Tue Aug 19, 2014 7:06 am    Post subject: Reply with quote

If all that fails is the scanner, please, check my post in this other thread. I've been fighting with a similar issue for months and just managed to solve it. Check it in case it's the same thing:

https://forums.gentoo.org/viewtopic-t-996004-highlight-brother+j430w.html
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