Company IT problems software

Suami777 · n00b Joined: 07 Jul 2013 Posts: 19

Hi, i start a work as system administrator. I have to create service desk for our company.
Im looking for some free software to menage problems, it should work like that.

Person sending email to mail@it.com - "I got error with flash player"
System showing me information - some person got problem with flash player
Im setting priorty for this case
Im fixing it when possible
Im closing ticket and some person taking respond - "job is done"

Im sorry for my low english skill i hope its easy to understand.

Any idea what soft i should install on my gentoo server to use it like that ?

khayyam · Posted: Tue Jul 01, 2014 12:32 pm Post subject:

Suami777 ...

sounds as though you're looking for an Issue Tracking System (sometimes called a "Ticket Tracking System"). I can't suggest one but you might look at the following:

itracker website
www-apps/otrs website
eTicket website
osTicket website
Trouble Ticket Express website
RT: Request Tracker website

There are probably many others ... but a search for "issue tracker" or "ticket system" should provide similar content management systems.

best ... khay