Can't print [solved??]

abbatux · n00b Joined: 25 Aug 2007 Posts: 11

I've recently changed the version of gcc to switch to gcc v4.1.2. I've done it thanks to the gentoo manuel for the migration of gcc. I've found no error before trying to print something with the new version of CUPS.
My printer is a CANON S4500 well supported by CUPS with GIMP-PRINT drivers. Since I've switched to CUPS v1.2.10-r1 I can't print and I don't know why. The configuration of my Canon haven't changed before long ! My printer is well connected and the kernel found it !

In the error_log of CUPS I can found:

I [25/Aug/2007:10:29:09 +0200] Job 2768 queued on "Canon_S4500_USB_1" by "root".
I [25/Aug/2007:10:29:09 +0200] Started filter /usr/libexec/cups/filter/texttops (PID 2498) for job 2768.
I [25/Aug/2007:10:29:09 +0200] Started filter /usr/libexec/cups/filter/pstops (PID 2499) for job 2768.
I [25/Aug/2007:10:29:09 +0200] Started filter /usr/libexec/cups/filter/pstoraster (PID 2500) for job 2768.
I [25/Aug/2007:10:29:09 +0200] Started filter /usr/libexec/cups/filter/rastertoprinter (PID 2501) for job 2768.
I [25/Aug/2007:10:29:09 +0200] Started backend /usr/libexec/cups/backend/usb (PID 2502) for job 2768.
I [25/Aug/2007:10:29:27 +0200] commptr=""
I [25/Aug/2007:10:29:27 +0200] Started "/usr/libexec/cups/cgi-bin/printers.cgi" (pid=2504)
I [25/Aug/2007:10:29:40 +0200] commptr=""
I [25/Aug/2007:10:29:40 +0200] Started "/usr/libexec/cups/cgi-bin/printers.cgi" (pid=2505)
I [25/Aug/2007:10:29:52 +0200] commptr=""

(the two end lines appeard each time CUPS try to reprint the job that the printer don't print)

My CUPS version is 1.2.10-r1, GIMP-PRINT version is 4.2.7 and ghostscript-esp version is 8.15.3. build respectively with the following USE arguments: "X dbus jpeg ldap nls pam png ppds ssl tiff -php -samba -slp", "cups foomaticdb gtk nls ppds readline" et "X cups gtk xml -cjk -threads".

It is possible a not identify lib is blocking a bin that is needed by CUPS to print.

I've tried to run revdep-rebuild without effect. I've tried a lot of time to restart the deamon still without effect. I don't know how to fix it an I need my printer able to print for working.

Thanks to help me.

NeddySeagoon · Posted: Sun Aug 26, 2007 12:40 pm Post subject:

abbatux,

In the CUPS web interface, create a new printer that points to the same real printer.
Restart CUPS. Does this new printer work ?
_________________
Regards,

NeddySeagoon

Computer users fall into two groups:-
those that do backups
those that have never had a hard drive fail.

abbatux · n00b Joined: 25 Aug 2007 Posts: 11

No it's not still working like that. I've exactly the same problem.

Regards.

d2_racing · Posted: Sun Aug 26, 2007 1:20 pm Post subject:

Can you post emerge --info just for the record
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abbatux · n00b Joined: 25 Aug 2007 Posts: 11

The following is the output of the emerge --info:

Portage 2.1.2.11 (default-linux/x86/2007.0/desktop, gcc-4.1.2, glibc-2.5-r4, 2.6.20-gentoo-r8 i686)
=================================================================
System uname: 2.6.20-gentoo-r8 i686 AMD Athlon(tm) XP 1600+
Gentoo Base System release 1.12.9
Timestamp of tree: Thu, 16 Aug 2007 16:30:01 +0000
dev-java/java-config: 1.3.7, 2.0.33-r1
dev-lang/python: 2.3.5-r3, 2.4.4-r4
dev-python/pycrypto: 2.0.1-r6
sys-apps/sandbox: 1.2.17
sys-devel/autoconf: 2.13, 2.61
sys-devel/automake: 1.4_p6, 1.5, 1.6.3, 1.7.9-r1, 1.8.5-r3, 1.9.6-r2, 1.10
sys-devel/binutils: 2.17
sys-devel/gcc-config: 1.3.16
sys-devel/libtool: 1.5.23b
virtual/os-headers: 2.6.21
ACCEPT_KEYWORDS="x86"
AUTOCLEAN="yes"
CBUILD="i686-pc-linux-gnu"
CFLAGS="-O2 -march=athlon-xp -fomit-frame-pointer"
CHOST="i686-pc-linux-gnu"
CONFIG_PROTECT="/etc /usr/kde/3.5/env /usr/kde/3.5/share/config /usr/kde/3.5/shutdown /usr/share/X11/xkb /usr/share/config"
CONFIG_PROTECT_MASK="/etc/env.d /etc/env.d/java/ /etc/gconf /etc/revdep-rebuild /etc/terminfo /etc/texmf/web2c"
CXXFLAGS="-O2 -march=athlon-xp -fomit-frame-pointer"
DISTDIR="/usr/portage/distfiles"
FEATURES="distlocks metadata-transfer sandbox sfperms strict"
GENTOO_MIRRORS="http://distfiles.gentoo.org http://distro.ibiblio.org/pub/linux/distributions/gentoo"
LANG="fr_FR.UTF-8"
LC_ALL="fr_FR.UTF-8"
LINGUAS="fr"
MAKEOPTS="-j2"
PKGDIR="/usr/portage/packages"
PORTAGE_RSYNC_OPTS="--recursive --links --safe-links --perms --times --compress --force --whole-file --delete --delete-after --stats --timeout=180 --exclude=/distfiles --exclude=/local --exclude=/packages --filter=H_**/files/digest-*"
PORTAGE_TMPDIR="/var/tmp"
PORTDIR="/usr/portage"
SYNC="rsync://rsync.gentoo.org/gentoo-portage"
USE="X acl acpi alsa avi berkdb bitmap-fonts cairo cdda cddb cdr cli cracklib crypt cups dbus divx4linux dri dts dvd dvdread eds emacs emboss encode esd evo fam firefox foomaticdb fortran gcj gdbm gif gimp-print gimpprint gnome gpm gstreamer gtk gtk2 gtkhtml hal iconv isdnlog java jpeg kerberos ldap live mad midi mikmod mmx mp3 mpeg mudflap ncurses nls nptl nptlonly nsplugins nvidia ogg oggvorbis opengl openmp oss pam pcre pdf perl png ppds pppd python qt3support quicktime readline real reflection screen sdl session spell spl ssl stream svg tcpd theora tiff truetype truetype-fonts type1-fonts unicode vorbis win32codecs wxwindows x86 xml xorg xv xvid zlib" ALSA_CARDS="emu10k1" ALSA_PCM_PLUGINS="adpcm alaw asym copy dmix dshare dsnoop empty extplug file hooks iec958 ioplug ladspa lfloat linear meter mulaw multi null plug rate route share shm softvol" ELIBC="glibc" INPUT_DEVICES="keyboard mouse speedo xtt" KERNEL="linux" LCD_DEVICES="bayrad cfontz cfontz633 glk hd44780 lb216 lcdm001 mtxorb ncurses text" LINGUAS="fr" USERLAND="GNU" VIDEO_CARDS="nvidia nv vesa vga fbdev"
Unset: CTARGET, EMERGE_DEFAULT_OPTS, INSTALL_MASK, LDFLAGS, PORTAGE_COMPRESS, PORTAGE_COMPRESS_FLAGS, PORTAGE_RSYNC_EXTRA_OPTS, PORTDIR_OVERLAY

NeddySeagoon · Posted: Sun Aug 26, 2007 1:47 pm Post subject:

abbatux,

We need to see the detailed log of a CUPS session then.
In your /var/log/cups directory, you have a file called error_log. Read the end of that tail -n <lines> is useful as its likely to be quite big.
Any hints ?

Anything strange in the other logs page_log, or access_log.

If you don't spot anything, we can set CUPS loglevel to debug and rename your old logs, so when we print a very simple one page job, everything is logged. This results in some huge logs.
_________________
Regards,

NeddySeagoon

Computer users fall into two groups:-
those that do backups
those that have never had a hard drive fail.

abbatux · n00b Joined: 25 Aug 2007 Posts: 11

In my access_log, I've some errors:

192.168.0.5 - - [26/Aug/2007:16:00:05 +0200] "GET /images/top-left.gif HTTP/1.1" 404 0 - -
192.168.0.5 - - [26/Aug/2007:16:00:05 +0200] "GET /images/top-middle.gif HTTP/1.1" 404 0 - -
192.168.0.5 - - [26/Aug/2007:16:00:05 +0200] "GET /images/top-right.gif HTTP/1.1" 404 0 - -
192.168.0.5 - - [26/Aug/2007:16:00:05 +0200] "GET /images/tab-left.gif HTTP/1.1" 404 0 - -
192.168.0.5 - - [26/Aug/2007:16:00:05 +0200] "GET /images/tab-right.gif HTTP/1.1" 404 0 - -
192.168.0.5 - - [26/Aug/2007:16:00:05 +0200] "GET /images/button-search.gif HTTP/1.1" 404 0 - -
192.168.0.5 - - [26/Aug/2007:16:00:05 +0200] "GET /images/button-clear.gif HTTP/1.1" 404 0 - -
192.168.0.5 - - [26/Aug/2007:16:00:05 +0200] "GET /images/bottom-left.gif HTTP/1.1" 404 0 - -
192.168.0.5 - - [26/Aug/2007:16:00:05 +0200] "GET /images/bottom-right.gif HTTP/1.1" 404 0 - -
192.168.0.5 - - [26/Aug/2007:16:00:05 +0200] "GET /favicon.ico HTTP/1.1" 404 0 - -
192.168.0.5 - - [26/Aug/2007:16:00:07 +0200] "GET /admin HTTP/1.1" 426 0 - -

I've got a probleme with the web page located in *:631, but I think that it have no effect on the printing system that have a pb yet.

I've switch cups in debug mode. When I send a job to cups the result of the error_log is:

http://pastebin.ca/671240

IT'S HUGE !!!

NeddySeagoon · Posted: Sun Aug 26, 2007 2:56 pm Post subject:

abbatux,

Your pastebin shows some permissions problems. Do you need to run etc-update, or whatever tool you use for updating configuration files?
_________________
Regards,

NeddySeagoon

Computer users fall into two groups:-
those that do backups
those that have never had a hard drive fail.

abbatux · n00b Joined: 25 Aug 2007 Posts: 11

I didn't have to run etc-update. All config files was up to date.

NeddySeagoon · Posted: Sun Aug 26, 2007 4:18 pm Post subject:

abbatux,

There are some permissions issues to fix still then.
As a test, can you attempt to print as the root user.
If that fails, its more than permissions
_________________
Regards,

NeddySeagoon

Computer users fall into two groups:-
those that do backups
those that have never had a hard drive fail.

abbatux · n00b Joined: 25 Aug 2007 Posts: 11

Even if I try to print in root it fails.

abbatux · n00b Joined: 25 Aug 2007 Posts: 11

Finally, I've dungraded esp ghoscript and rebuilded cups and gimp-print.
It's not a very good solution but it fix my problems. Now I can use correctly my printer.

I think I should report a bug, but I don't know if it was esp ghostscript or gimp-print which failled.

Thanks NeddySeagoon

NeddySeagoon · Posted: Mon Aug 27, 2007 11:11 am Post subject:

abbatux,

You can report a bug in pieces.
First search bugzillia to make sure you are first Either add what you know to an existing open bug or start a new one.

If you are prepared to do some more investigation, add to the bug later. If you will do more later, say so when you start the bug, or it may be closed for insufficient information.

To swap between versions of packages quickly, make binaries, either but using quickpkg, for installed packages or by adding buildpkg to your FEATURES. With the binaries in place, you can use emerge -K =<pkg-ver> to install from your very own binary.
_________________
Regards,

NeddySeagoon

Computer users fall into two groups:-
those that do backups
those that have never had a hard drive fail.