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mhelvens
Guru
Joined: 17 Mar 2005
Posts: 337
Location: The Netherlands
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 Posted: Wed Dec 19, 2012 9:39 pm Post subject: [SOLVED] My mouse 'drops out' every so often |
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Hi all!
I have a problem since recently. Probably because of an overdue world update a few days ago (as always) and I can't pinpoint the cause.
Every so often (unpredictably ranging from 10 seconds to 30 minutes) my mouse 'stalls' for a few seconds and is then reinitialized. (When this happens, the Totem video player will inexplicably crash as well.)
Here is the dmesg output from such an event:
| Code: | [34382.839574] usb 8-1: uhci_result_common: failed with status 440000
[34382.839582] uhci_hcd 0000:00:1d.2: release dev 6 ep81-INT, period 1, phase 0, 23 us
[34382.851993] uhci_hcd 0000:00:1d.2: reserve dev 6 ep81-INT, period 1, phase 0, 23 us
[34382.855508] usb 8-1: uhci_result_common: failed with status 440000
[34382.855514] uhci_hcd 0000:00:1d.2: release dev 6 ep81-INT, period 1, phase 0, 23 us
[34382.857503] usb 8-1: uhci_result_common: failed with status 440000
[34382.857508] uhci_hcd 0000:00:1d.2: release dev 6 ep82-INT, period 8, phase 4, 23 us
[34382.861986] hub 8-0:1.0: state 7 ports 2 chg 0000 evt 0002
[34382.861993] uhci_hcd 0000:00:1d.2: port 1 portsc 008a,00
[34382.862000] hub 8-0:1.0: port 1, status 0100, change 0003, 12 Mb/s
[34382.862003] usb 8-1: USB disconnect, device number 6
[34382.862004] usb 8-1: unregistering device
[34382.862006] usb 8-1: unregistering interface 8-1:1.0
[34382.891169] usb 8-1: unregistering interface 8-1:1.1
[34382.936198] usb 8-1: usb_disable_device nuking all URBs
[34383.055851] hub 8-0:1.0: debounce: port 1: total 100ms stable 100ms status 0x100
[34383.055858] hub 2-0:1.0: state 7 ports 6 chg 0000 evt 0020
[34383.055868] ehci_hcd 0000:00:1d.7: GetStatus port:5 status 001803 0 ACK POWER sig=j CSC CONNECT
[34383.055876] hub 2-0:1.0: port 5, status 0501, change 0001, 480 Mb/s
[34383.159696] hub 2-0:1.0: debounce: port 5: total 100ms stable 100ms status 0x501
[34383.210821] ehci_hcd 0000:00:1d.7: port 5 full speed --> companion
[34383.210825] ehci_hcd 0000:00:1d.7: GetStatus port:5 status 003801 0 ACK POWER OWNER sig=j CONNECT
[34383.210828] hub 2-0:1.0: port 5 not reset yet, waiting 50ms
[34383.261643] ehci_hcd 0000:00:1d.7: GetStatus port:5 status 003002 0 ACK POWER OWNER sig=se0 CSC
[34383.261664] hub 2-0:1.0: state 7 ports 6 chg 0000 evt 0020
[34383.361509] hub 8-0:1.0: state 7 ports 2 chg 0000 evt 0002
[34383.361518] uhci_hcd 0000:00:1d.2: port 1 portsc 0093,00
[34383.361526] hub 8-0:1.0: port 1, status 0101, change 0001, 12 Mb/s
[34383.465349] hub 8-0:1.0: debounce: port 1: total 100ms stable 100ms status 0x101
[34383.567232] usb 8-1: new full speed USB device number 7 using uhci_hcd
[34383.687184] usb 8-1: ep0 maxpacket = 8
[34383.708581] usb 8-1: skipped 1 descriptor after interface
[34383.708586] usb 8-1: skipped 1 descriptor after interface
[34383.711573] usb 8-1: default language 0x0409
[34383.727560] usb 8-1: udev 7, busnum 8, minor = 902
[34383.727562] usb 8-1: New USB device found, idVendor=1532, idProduct=0101
[34383.727564] usb 8-1: New USB device strings: Mfr=1, Product=2, SerialNumber=0
[34383.727566] usb 8-1: Product: Razer Copperhead Laser Mouse
[34383.727567] usb 8-1: Manufacturer: Razer
[34383.727652] usb 8-1: usb_probe_device
[34383.727654] usb 8-1: configuration #1 chosen from 1 choice
[34383.729563] usb 8-1: adding 8-1:1.0 (config #1, interface 0)
[34383.729594] usbhid 8-1:1.0: usb_probe_interface
[34383.729596] usbhid 8-1:1.0: usb_probe_interface - got id
[34385.066136] input: Razer Razer Copperhead Laser Mouse as /devices/pci0000:00/0000:00:1d.2/usb8/8-1/8-1:1.0/input/input101
[34385.066248] generic-usb 0003:1532:0101.0067: input,hidraw2: USB HID v10.01 Mouse [Razer Razer Copperhead Laser Mouse] on usb-0000:00:1d.2-1/input0
[34385.066260] usb 8-1: adding 8-1:1.1 (config #1, interface 1)
[34385.066289] usbhid 8-1:1.1: usb_probe_interface
[34385.066291] usbhid 8-1:1.1: usb_probe_interface - got id
[34385.068179] input: Razer Razer Copperhead Laser Mouse as /devices/pci0000:00/0000:00:1d.2/usb8/8-1/8-1:1.1/input/input102
[34385.068185] uhci_hcd 0000:00:1d.2: reserve dev 7 ep82-INT, period 8, phase 4, 23 us
[34385.068256] generic-usb 0003:1532:0101.0068: input,hidraw3: USB HID v10.01 Keyboard [Razer Razer Copperhead Laser Mouse] on usb-0000:00:1d.2-1/input1
[34385.068266] drivers/usb/core/inode.c: creating file '007'
[34385.068277] hub 8-0:1.0: state 7 ports 2 chg 0000 evt 0002
[34385.072224] uhci_hcd 0000:00:1d.2: reserve dev 7 ep81-INT, period 1, phase 0, 23 us |
I've tried different USB ports. No change.
Can someone help me out with this one?
Thanks!
Last edited by mhelvens on Fri Dec 21, 2012 9:51 am; edited 1 time in total |
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mhelvens
Guru
Joined: 17 Mar 2005
Posts: 337
Location: The Netherlands
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| Posted: Thu Dec 20, 2012 3:16 pm Post subject: |
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I just upgraded my kernel from 3.1 to 3.7. No further problems, but it didn't help.
Anyone? |
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jrussia
Tux's lil' helper
Joined: 29 Aug 2012
Posts: 89
Location: Chicago
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| Posted: Thu Dec 20, 2012 5:26 pm Post subject: |
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| I would make sure your Razer firmware is up to date if you haven't yet. |
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PaulBredbury
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Joined: 14 Jul 2005
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mhelvens
Guru
Joined: 17 Mar 2005
Posts: 337
Location: The Netherlands
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| Posted: Thu Dec 20, 2012 5:45 pm Post subject: |
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| jrussia wrote: | | I would make sure your Razer firmware is up to date if you haven't yet. |
It was slightly out of date (6.20). It's now updated (6.32), but that didn't fix the problem. 
Interestingly, the RazerTool app (that I use to configure the mouse and update the firmware) sometimes tells me it can't connect to the mouse. "Data Integrity Error".
Also, these 'events' happen far more often when I am actually using the mouse (sometimes several times per minute). Is it possible the mouse is damaged? Or perhaps the cable? Is there a way to get some certainty? |
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PaulBredbury
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Joined: 14 Jul 2005
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| Posted: Thu Dec 20, 2012 5:55 pm Post subject: |
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| mhelvens wrote: | | Is it possible the mouse is damaged? Or perhaps the cable? |
Certainly. Razer's thin cables are convenient but weak.
Get a 2nd opinion by trying a Linux LiveCD, or on a different computer. |
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mhelvens
Guru
Joined: 17 Mar 2005
Posts: 337
Location: The Netherlands
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| Posted: Thu Dec 20, 2012 6:22 pm Post subject: |
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I've checked this out, but it seems like the symptoms are quite different.
| PaulBredbury wrote: | | mhelvens wrote: | | Is it possible the mouse is damaged? Or perhaps the cable? |
Certainly. Razer's thin cables are convenient but weak.
Get a 2nd opinion by trying a Linux LiveCD, or on a different computer. |
I should have thought of this.  |
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mhelvens
Guru
Joined: 17 Mar 2005
Posts: 337
Location: The Netherlands
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| Posted: Fri Dec 21, 2012 9:50 am Post subject: |
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| PaulBredbury wrote: | | mhelvens wrote: | | Is it possible the mouse is damaged? Or perhaps the cable? |
Certainly. Razer's thin cables are convenient but weak.
Get a 2nd opinion by trying a Linux LiveCD, or on a different computer. |
I'm testing it on my work computer now. It turns out that if I lay my cable 'leftward', nothing goes wrong. If I lay it 'rightward', I get the familiar problem. I guess that confirms it. There's a break in the cable somewhere. (I guess it's the same as plugging the mouse out and in again.)
Well, I suppose it's time for a new mouse anyway. My trusty Copperhead did its duty admirably for years. Time to put it to rest. *sniff*
Thanks all! |
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xming
Guru
Joined: 02 Jul 2002
Posts: 441
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| Posted: Fri Dec 21, 2012 10:20 am Post subject: |
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My copperhead had that after 1 year, got a replacement which was wore out after 3 months (quality was sub par) so not more razor for me, I have a roccat now.
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mhelvens
Guru
Joined: 17 Mar 2005
Posts: 337
Location: The Netherlands
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| Posted: Fri Dec 21, 2012 10:36 am Post subject: |
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| xming wrote: | | My copperhead had that after 1 year, got a replacement which was wore out after 3 months (quality was sub par) so not more razor for me, I have a roccat now. |
Really? I must've had this Copperhead for about 5 years. No problems until now.
My two favorite mouse brands are Razer and Logitech. |
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