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jyoung
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Joined: 20 Mar 2007
Posts: 467
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 Posted: Tue Apr 23, 2024 3:42 am Post subject: [SOLVED] webcam device disappears, returns when (un)plugged |
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When I use my webcam for an extended period, the device disappears from /dev, and software using the camera loses the video feed. It's a razer kiyo, and the device shows up as /dev/video0 and /dev/video1. If I unplug the camera's USB jack and plug it back in immediately, the device returns immediately. At first, I suspected that the camera might not be getting enough power, so I tried plugged it into a powered USB hub, but the results were the same. Does anyone have any ideas?
Here's the output of dmesg from right around the time the camera disappears. There's a ton of errors, but I'm not sure how to diagnose the problem.
| Code: | [652847.224758] No Sense: No additional sense information
[652847.224774] scsi cmd done, result=0x2
[652847.224779] *** thread sleeping
[652911.323989] usb 1-1: reset high-speed USB device number 60 using xhci_hcd
[652916.443028] usb 1-1: device descriptor read/64, error -110
[652922.074949] usb 1-1: device descriptor read/64, error -71
[652922.291027] usb 1-1: reset high-speed USB device number 60 using xhci_hcd
[652922.405123] usb 1-1: device descriptor read/64, error -71
[652922.627026] usb 1-1: device descriptor read/64, error -71
[652922.844078] usb 1-1: reset high-speed USB device number 60 using xhci_hcd
[652922.844239] usb 1-1: Device not responding to setup address.
[652923.049159] usb 1-1: Device not responding to setup address.
[652923.256998] usb 1-1: device not accepting address 60, error -71
[652923.371004] usb 1-1: reset high-speed USB device number 60 using xhci_hcd
[652923.371166] usb 1-1: Device not responding to setup address.
[652923.577168] usb 1-1: Device not responding to setup address.
[652923.784993] usb 1-1: device not accepting address 60, error -71
[652923.785276] usb 1-1: USB disconnect, device number 60
[652923.901801] usb 1-1: new high-speed USB device number 62 using xhci_hcd
[652924.015823] usb 1-1: device descriptor read/64, error -71
[652924.234948] usb 1-1: device descriptor read/64, error -71
[652924.450991] usb 1-1: new high-speed USB device number 63 using xhci_hcd
[652924.564999] usb 1-1: device descriptor read/64, error -71 |
Last edited by jyoung on Sun Apr 28, 2024 4:10 am; edited 1 time in total |
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Banana
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Joined: 21 May 2004
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Location: Germany
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jyoung
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Joined: 20 Mar 2007
Posts: 467
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| Posted: Wed Apr 24, 2024 8:54 pm Post subject: |
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The camera is plugged into the computer via a USB extension cable. The extension cable is plugged directly into the computer, and not through the monitor or the like. Unfortunately, the cable really isn't optional for my setup (I'm watching wild life in the backyard).
However, your suggestion did get me thinking that maybe running the connection through the cable is a power drain, so now I'm doing another test: I've plugged the camera into the power USB hub at the location of the camera, and then connected the hub to the computer with the extension cable. Before, when I tried the hub, it was at the computer. So far, this seems to be working. I'm going to give it another day or so and then report back. |
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Banana
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jyoung
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Joined: 20 Mar 2007
Posts: 467
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| Posted: Sun Apr 28, 2024 4:09 am Post subject: |
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| That was it! Putting the power supply at the camera end solved this. Thanks for helping me diagnose this problem! |
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