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danomac
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PostPosted: Sun Sep 30, 2012 3:12 pm    Post subject: Reply with quote

roravun wrote:
I am experiencing issues too.
But it is mostly unaccessible http. I can always 'ping' forums.gentoo.org, but http connections get reset/timed out.


Yep, same here.

I tried for almost 45 minutes yesterday to post something in this thread, but had to give up. Nine times out of ten I can't connect now.

I was actually surprised the site loaded this morning. That's not a good sign when you start thinking like that.
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dE_logics
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PostPosted: Sun Sep 30, 2012 3:43 pm    Post subject: Reply with quote

Yes, the forums sometimes doesn't load.
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schorsch_76
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PostPosted: Sun Sep 30, 2012 3:48 pm    Post subject: Reply with quote

Friday and Yesterday i had massiv issues using the forums. I had luck loading the main page but nothing else could i open. Ping was ok, but http timed out.

Its really important for us as users of gentoo that this forum is reachable for us!

Today morning it did load really nice and was accessible.

Bye
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danomac
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PostPosted: Sun Sep 30, 2012 4:56 pm    Post subject: Reply with quote

Right after I posted the last post the forums went AWOL again. It seems to be OK now again.
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Simba7
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PostPosted: Sun Sep 30, 2012 5:04 pm    Post subject: Reply with quote

wswartzendruber wrote:
Timing out or refusing connections?

Timing out. It seems to be working alright at the moment.
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desultory
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PostPosted: Mon Oct 01, 2012 5:33 am    Post subject: Reply with quote

wswartzendruber wrote:
How's your cooling?
As I understand it the cooling and other general accommodations are all fairly normal datacenter fare, which should be rather more than adequate for the loads put on the servers.
wswartzendruber wrote:
Are these Intel or AMD boxes?
AMD.
wswartzendruber wrote:
What kind of EMF is in the area? Any powerful RF transmitters?
So far as I am aware there is nothing of note of either sort in close proximity to the datacenter where the servers are located.

avx wrote:
Meh, still going on. Just been down again for a few minutes.

Anything we can do to help?
Alas not, though the offer is much appreciated.
avx wrote:
Note downtimes or something like that?
One of the few benefits of this latest batch of problems was getting some of our log handling and notification tools back in order, so we can find downtime with less manual searching; though a gentle prod in #gentoo-forums or post here would not be unwelcome.

schorsch_76 wrote:
Friday and Yesterday i had massiv issues using the forums. I had luck loading the main page but nothing else could i open. Ping was ok, but http timed out.
The web services on the servers are apparently the only things affected by the problem, whatever it actually is.
schorsch_76 wrote:
Its really important for us as users of gentoo that this forum is reachable for us!
Agreed, fully. There is simply no excuse for letting software failures disrupt the site so thoroughly for so long.
schorsch_76 wrote:
Today morning it did load really nice and was accessible.
The infrastructure team tried an alternative configuration on one of the web servers, which at least so far appears to not suffer from the same problems as the prior configuration.

danomac wrote:
Right after I posted the last post the forums went AWOL again. It seems to be OK now again.
That is probably due to how things are set up at the moment, one of the front ends is deliberately left with the configuration that has been problematic lately so that we might be able to find out why it has been so problematic, so there will likely be brief periods when traffic is still directed at an effectively down server, they should not last long as the load balancer has been failing over properly lately.
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wswartzendruber
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PostPosted: Mon Oct 01, 2012 5:36 am    Post subject: Reply with quote

Are you guys running Hardened? There's been some funk going on with that for me.
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desultory
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PostPosted: Mon Oct 01, 2012 5:59 am    Post subject: Reply with quote

wswartzendruber wrote:
Are you guys running Hardened? There's been some funk going on with that for me.
Yes, though so far that does not appear to be part of the problem.
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schorsch_76
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PostPosted: Mon Oct 01, 2012 6:23 am    Post subject: Reply with quote

wswartzendruber wrote:
Are you guys running Hardened? There's been some funk going on with that for me.

No, i run desktop profile. The problem did even appear on my win7 on bare metal box.
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danomac
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PostPosted: Tue Oct 02, 2012 12:13 am    Post subject: Reply with quote

schorsch_76 wrote:
wswartzendruber wrote:
Are you guys running Hardened? There's been some funk going on with that for me.

No, i run desktop profile. The problem did even appear on my win7 on bare metal box.


I'm pretty sure he's talking about the web servers, not the clients.
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turtles
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PostPosted: Tue Oct 02, 2012 4:53 am    Post subject: Reply with quote

Seems like it is fixed now.
Thanks guys.
Just curious what was it?
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rorgoroth
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PostPosted: Tue Oct 02, 2012 7:27 am    Post subject: Reply with quote

^^ I hope! :D
Last night was the first evening/night where I had no trouble getting on here at all.
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schorsch_76
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PostPosted: Tue Oct 02, 2012 8:08 am    Post subject: Reply with quote

Since yesterday i had no issues connecting to the forums. Good work guys :)
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krinn
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PostPosted: Tue Oct 02, 2012 10:33 am    Post subject: Reply with quote

Looking good for me too guys, good work
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avx
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PostPosted: Tue Oct 02, 2012 11:29 am    Post subject: Reply with quote

Working here, too, so far, but it's sometimes still awfully slow(took >1min to load this reply form).
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desultory
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PostPosted: Wed Oct 03, 2012 4:13 am    Post subject: Reply with quote

turtles wrote:
Just curious what was it?
For some as yet undetermined reason, the server processes stopped handing off requests to the handlers, then, apparently, crashed when the queue overran. This seems especially strange to me given that none of the underlying hardware or software was indicated to have changed as this went from an occasional glitch to a serious problem on through it effectively disabling the site.

avx wrote:
Working here, too, so far, but it's sometimes still awfully slow(took >1min to load this reply form).
You might still be hitting the one configured as both had been, or the still occasionally problematic (Gentoo specific) piwik server, or something else entirely, in short I do not know why but will try to find out and, if possible, correct it.
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avx
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PostPosted: Thu Oct 04, 2012 10:07 am    Post subject: Reply with quote

Boy that's annoying. While it runs pretty smoothly (again) 3/4 of the time, I seem to attract pretty bad luck whenever I'm trying to post something or even login, so I've got to make sure to c&p my reply before trying to send it.

Edit, maybe on a related note, are some mirrors having problems? Answered a few posts today already, where the mirrors don't respond/give 404:
http://forums.gentoo.org/viewtopic-t-938536-highlight-.html
http://forums.gentoo.org/viewtopic-p-7154716.html
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turtles
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PostPosted: Thu Oct 04, 2012 6:54 pm    Post subject: Reply with quote

desultory wrote:
turtles wrote:
Just curious what was it?
For some as yet undetermined reason, the server processes stopped handing off requests to the handlers, then, apparently, crashed when the queue overran. This seems especially strange to me given that none of the underlying hardware or software was indicated to have changed as this went from an occasional glitch to a serious problem on through it effectively disabling the site.

That sounds like a nightmare to track down. Thanks for doing it.
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avx
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PostPosted: Mon Oct 22, 2012 10:38 pm    Post subject: Reply with quote

Problems again? Had 'critical db'-error and 503s for the last ~1 hour. Additionally, planet and packages are down for ages now(unreachable for at least 3 days)

Edit, got this too right now: "Could not obtain topic watch information"
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ichbinsisyphos
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PostPosted: Mon Oct 22, 2012 10:45 pm    Post subject: Reply with quote

I think they used to have some syncing issues between different servers? An hour, or maybe half an hour, ago I got a version of this forums that was more than 12 hours old. Immediately afterwards it was totally unreachable until just now.
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avx
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PostPosted: Tue Oct 23, 2012 4:39 pm    Post subject: Reply with quote

Still slow as molasses, wiki unreachable, could have at least some status info on the main page.
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Bones McCracker
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PostPosted: Tue Oct 23, 2012 5:49 pm    Post subject: Reply with quote

My intuition says it's the database, with things backing up from there.
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Last edited by Bones McCracker on Thu Oct 25, 2012 12:54 pm; edited 2 times in total
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Bones McCracker
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PostPosted: Wed Oct 24, 2012 12:16 pm    Post subject: Reply with quote

Intermittent problems again today.
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dasPaul
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PostPosted: Wed Oct 24, 2012 1:14 pm    Post subject: Reply with quote

heavy "Unable to connect" ...
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danomac
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PostPosted: Wed Oct 24, 2012 4:32 pm    Post subject: Reply with quote

Last night I was having issues. Seems to be OK now.

Last night I kept getting "Could not obtain topic watch information".
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