[SOLVED] printing worked yesterday, now doesn't after update

brihall · Last edited by brihall on Wed Mar 15, 2006 5:05 am; edited 1 time in total

Something updated in today's/yesterday's emerge -uD world has broken printing. At first I thought is was just the hplip update from 0.9.8 to 0.9.9, but then I realized that I could no longer print at all, even at the command line. I rebooted, made sure cups, etc was running. No dice. hplip and cups can't seem to talk to the printer, although scanning from a usb scanner works fine and the printer is visibile via lsusb:

Bus 002 Device 006: ID 03f0:1004 Hewlett-Packard DeskJet 970c/970cse

Trying to print test pages from the previously correctly working printer configs via the cups web interface results in:

Description: HP DeskJet 970C hpijs
Location:
Printer State: stopped, accepting jobs.
"Unable to open USB device "usb://HP/DeskJet%20970C?serial=MY99N1117TJT": No such device"
Device URI: usb://HP/DeskJet%20970C?serial=MY99N1117TJT

Trying to add a new "test" printer in cups and selecting USB Printer#1 also does not work, fails the same way.

The odd thing is that I keep seeing messages about the printer being removed in /var/log/messages, even though the printer is connected and the usblp module is still there:

drivers/usb/class/usblp.c: usblp0: USB Bidirectional printer dev 6 if 0 alt 1 proto 2 vid 0x03F0 pid 0x1004
drivers/usb/class/usblp.c: usblp0: removed

# lsmod|grep usblp
usblp 11776 0

This does nothing:
lsmod > lp

Doesn't make sense... Haven't changed the kernel or modules either. revdep-rebuild only
complained about kdegraphics, which I'm currently rebuilding. I wonder if this is somehow related to the failure of dbus-0.61 to emerge properly? dbus-0.60-r4 is running currently.

Please help me figure this out. This is my wife's computer and she'll be quite unhappy when she finds out she can't print!

I've had few problems running ~amd64, but ~x86 seems more problematic...

# cat /proc/bus/usb/devices
T: Bus=02 Lev=01 Prnt=01 Port=01 Cnt=01 Dev#= 8 Spd=12 MxCh= 0
D: Ver= 1.00 Cls=00(>ifc ) Sub=00 Prot=00 MxPS= 8 #Cfgs= 1
P: Vendor=03f0 ProdID=1004 Rev= 1.00
S: Manufacturer=Hewlett-Packard
S: Product=DeskJet 970C
S: SerialNumber=MY99N1117TJT
C:* #Ifs= 1 Cfg#= 1 Atr=40 MxPwr= 2mA
I: If#= 0 Alt= 0 #EPs= 2 Cls=07(print) Sub=01 Prot=01 Driver=usblp
E: Ad=81(I) Atr=02(Bulk) MxPS= 64 Ivl=0ms
E: Ad=02(O) Atr=02(Bulk) MxPS= 64 Ivl=0ms
I: If#= 0 Alt= 1 #EPs= 2 Cls=07(print) Sub=01 Prot=02 Driver=usblp
E: Ad=01(O) Atr=02(Bulk) MxPS= 64 Ivl=0ms
E: Ad=82(I) Atr=02(Bulk) MxPS= 64 Ivl=0ms

emerge --info:

Portage 2.1_pre6-r3 (default-linux/x86/2006.0, gcc-3.4.5, glibc-2.4-r0, 2.6.15-ck4 i686)
=================================================================
System uname: 2.6.15-ck4 i686 AMD Athlon(tm) 64 Processor 3000+
Gentoo Base System version 1.12.0_pre16
distcc 2.18.3 i686-pc-linux-gnu (protocols 1 and 2) (default port 3632) [disabled]
ccache version 2.4 [enabled]
dev-lang/python: 2.4.2-r1
sys-apps/sandbox: 1.2.17
sys-devel/autoconf: 2.13, 2.59-r7
sys-devel/automake: 1.4_p6, 1.5, 1.6.3, 1.7.9-r1, 1.8.5-r3, 1.9.6-r1
sys-devel/binutils: 2.16.1-r2
sys-devel/libtool: 1.5.22
virtual/os-headers: 2.6.11-r3
ACCEPT_KEYWORDS="x86 ~x86"
AUTOCLEAN="yes"
CBUILD="i686-pc-linux-gnu"
CFLAGS="-march=athlon-xp -mtune=athlon-xp -pipe -Os -funit-at-a-time -frename-registers -fomit-frame-pointer -fno-ident -msse2"
CHOST="i686-pc-linux-gnu"
CONFIG_PROTECT="/etc /usr/kde/2/share/config /usr/kde/3.5/env /usr/kde/3.5/share/config /usr/kde/3.5/shutdown /usr/kde/3/share/config /usr/lib/X11/xkb /usr/share/config /var/qmail/control"
CONFIG_PROTECT_MASK="/etc/gconf /etc/revdep-rebuild /etc/terminfo /etc/env.d"
CXXFLAGS="-march=athlon-xp -mtune=athlon-xp -pipe -Os -funit-at-a-time -frename-registers -fomit-frame-pointer -fno-ident -msse2 -fvisibility-inlines-hidden -fno-enforce-eh-specs"
DISTDIR="/usr/portage/distfiles"
EMERGE_DEFAULT_OPTS="--nospinner"
FEATURES="autoconfig ccache collision-protect confcache digest distlocks metadata-transfer nodoc noinfo sandbox sfperms strict"
GENTOO_MIRRORS="http://gentoo.mirrors.pair.com /http://mirror.datapipe.net/gentoo http://gentoo.osuosl.org/ http://gentoo.llarian.net/"
LDFLAGS="-Wl,-O1 -Wl,--sort-common -s"
LINGUAS="en"
MAKEOPTS="-j2"
PKGDIR="/usr/portage/packages"
PORTAGE_TMPDIR="/var/tmp"
PORTDIR="/usr/portage"
PORTDIR_OVERLAY="/usr/local/portage"
SYNC="rsync://rsync.namerica.gentoo.org/gentoo-portage"
USE="x86 7zip X a52 aac abook acpi allegro alsa apache2 apm arts artworkextra avi bash-completion berkdb bitmap-fonts bzip2 cairo ccache cdinstall cdio cdparanoia chroot cli crypt ctype cups dba dbus dedicated dga dio dnd dri dvd dvdr dvdread effects emboss encode expat ext-png ext-zlib extensions fame fastbuild fat firefox flatfile foomaticdb force-cgi-redirect fortran ftp gb gd gdbm gif gimp gimpprint ginac glut glx gmail gmailtimestamps gnome gnome-print gpgme gphoto2 gpm gs gstreamer gtk gtk2 gzip hal imlib imlib2 inkjar java joystick jpeg kde keyscrub lame lcd lesstif libdsk libg++ libwww lm_sensors lynxkeymap lzo mad maildir matrox mbox mcal md5sum memlimit mikmod mimencode mixer mmap mmx mod motif moznocompose moznoirc moznomail mozsvg mozxmlterm mp3 mpeg mpeg2 mplayer musepack music ncurses net network nptl nptlonly offensive ofx ogg oggvorbis on-the-fly-crypt opengl oss pam pam_chroot pam_console pam_timestamp parse-clocks pcre pdf pdflib perl physfs pic png posix ppds python qt quicktime rar rdesktop readline real rogue rtc scanner sdl server session shorten simplexml snmp soap sockets sounds sox spell spl sse sse2 ssl sysfs szip tcltk tcpd tga theora threads tokenizer transcode truetype truetype-fonts type1 type1-fonts udev unicode usb uudeview v4l v4l2 vfat videos vnc vorbis wxwindows x11vnc xatrix xface xml xmms xosd xprint xscreensaver xsl xv xvmc yv12 zip zlib elibc_glibc kernel_linux linguas_en userland_GNU"
Unset: ASFLAGS, CTARGET, LANG, LC_ALL

brihall · Posted: Wed Mar 15, 2006 4:34 am Post subject:

Well, one problem was cups was unhappy because I had LINGUAS set but not LANG. I added this to /etc/make.conf:

LANG="en_US"
LINGUAS="en"

that fixed the problem in /var/log/cups/error_log.

Printing is still messed up, though. I cannot select USB Printer #1 when creating a printer in cups anymore, I have to select "hp:/usb/DeskJet_970C?serial=MY99N1117TJT (HP DeskJet_970)". After creating the printer it doesn't work. Also, how come I can no longer select the foomatic/hpijs drivers? They see to have disappeared. I've re-emerged hplip, cups, foomatic* several times but no hpijs, was that dropped from hplip and I also need to emerge hpijs or something?

brihall · Posted: Wed Mar 15, 2006 4:58 am Post subject:

OK, figured out why hpijs printing didn't work. There's something wrong with hplip-0.9.9; reverting to hplip-0.9.8-r2 fixed printing for me. Filing bug report...

brihall · Posted: Wed Mar 15, 2006 5:06 am Post subject:

bug # 126256

depontius · Veteran Joined: 05 May 2004 Posts: 1843

Just to add another voice on this...

Last night (3-14) we discovered we couldn't print, either. Checked logs and found that on 3-13 I'd upgraded to hplip-0.9.9, and that hplip-0.9.7-r3 was now considered stable. (I began using hplip when there was no stable.) So I simply took hplip out of /etc/portage/package.keywords and let my system downgrade to stable. Now it works.

As for the symptoms:
I have an HP LaserJet 1320 connected with USB, and CUPS thought it was offline. I brought up the hp-toolbox, and the toolbox thought the printer was either powered down or disconnected. I didn't think to try hp-probe until after downgrading hplip. Prior to downgrading, I did all the various restarts and power cycles. I even rebooted, once. One difference from your bug report... In my case, it appeared that CUPS could see hplip, but hplip couldn't see the printer.
_________________
.sigs waste space and bandwidth

Vanquirius · Posted: Wed Mar 15, 2006 3:32 pm Post subject:

I masked =0.9.9 until I can test it better, but it works for me.
_________________
Hello.

depontius · Veteran Joined: 05 May 2004 Posts: 1843

Vanquirius · Posted: Wed Mar 15, 2006 5:53 pm Post subject:

Hi,

Pandor · Posted: Sun Mar 19, 2006 12:23 pm Post subject:

This seems to be usb related then.
Because i have no problems at all printing with hplip-0.9.9.

kyron · Posted: Tue Mar 21, 2006 1:40 pm Post subject:

Nudge... I'm also having some problems with these new hplip drivers. Actually, upgrading hp drivers have always been a pain but, in general cases, after 1 or 2 hours of start/restart/reboot things would fall in place. I am getting fed up with this...I'll mask other upgrades from now on. Now note that this isn't a flame towards the package maintainer since I am sure it all works fine on a virgin system. I have printing but lost scanning and even the hp-toolbox won't talk to my printer:
hp-toolbox:

Vanquirius · Posted: Tue Mar 21, 2006 7:12 pm Post subject: